Export Channel Controller

Joinimagine; Kempton Park; On-site; ZAR 300,000 - 420,000; Full time

Job summary

DHL is seeking an Export Channel Controller in Johannesburg to keep export shipments moving by resolving queries and coordinating with exporters and internal teams.

You will monitor queues, obtain required information, review importer/exporter data, and ensure timely clearance while keeping customers informed with professional email communication. This role reports to the Exports Supervisor in Operations.

Qualifications

• Minimum 2 years customer service or call centre experience.
• Minimum 2 years experience in customs entries.
• Good knowledge of the Customs Act and procedures.
• Computer literacy and familiarity with standard software.
• Strong customer relationship management and communication skills.
• Ability to write clear, professional and accurate email correspondence.

Responsibilities

• Monitor shipment queues and promptly action export queries.
• Contact exporters to obtain missing information for clearance.
• Review key shipment data including tariff headings, rebate codes and currencies.
• Keep customers informed on progress, delays and service impacts.
• Monitor ageing shipments in bond and escalate as needed.
• Maintain accurate shipment updates and query histories on DCE.
• Share finalised queries with ZA and TCS Entry Clerks for processing.
• Provide professional written communication and act as a key contact for customers.
• Follow DHL quality standards and Global SOPs.

Skills

Customer service

Call centre experience

CRM communication

Professional email writing

Attention to detail

Documentation accuracy

Education

Matric or equivalent

Diploma/Certificate in Customs Clearance

Job description

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you.

Ready to Keep Exports Moving? Join Us as an Export Channel Controller

Reports to: Exports Supervisor

Location: Johannesburg

Department: Operations

Why You’ll Love This Role

As an Export Channel Controller, you’ll help keep export shipments moving by resolving shipment queries, obtaining required information and working closely with customers and internal teams. You’ll ensure customers are kept informed while supporting the smooth and timely clearance of shipments.

What You’ll Own

• Monitor shipment queues and action export queries promptly.
• Contact exporters to obtain missing information and documentation required for shipment clearance.
• Review key shipment information, including exporter details, tariff headings, rebate codes, exchange rates and currencies.
• Keep customers updated on shipment progress, delays and potential service impacts.
• Monitor ageing shipments in bond and elevate where necessary to support timely resolution.
• Maintain accurate shipment updates and query histories on DCE.
• Share finalised queries and pre-alerts with ZA and TCS Entry Clerks for further processing.
• Provide professional written communication and act as a key point of contact for customers.
• Follow DHL quality standards, Global SOPs and applicable procedures.

What We’re Looking For

• Matric or equivalent qualification.
• Diploma/Certificate or Customs Clearance Diploma.
• Minimum 2 years’ Customer Service/Call Centre experience.
• Minimum 2 years’ experience in Customs Entries.
• Good knowledge of the Customs Act and procedures.
• Computer literacy.
• Strong customer relationship management and communication skills.
• Ability to write clear, professional and accurate email correspondence.

Why Join Us?

At DHL, we don’t just move shipments, we move careers forward. You’ll be part of a global organisation where you can learn, develop and make a meaningful contribution every day.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.