European-Language Customer Love Brand Ambassador

Boomerang Marketing; Cape Town; Presencial; ZAR 167.000 - 279.000; Jornada completa

Descripción de la vacante

Boomerang Marketing in Wynberg, South Africa, is seeking a Customer Love Brand Ambassador to support customers across multiple channels with near-native proficiency in a European language and fluent English. You will handle inquiries via phone, email, live chat, and WhatsApp, building positive relationships and ensuring a high level of service.

The role requires empathy, adaptability and the ability to thrive in a fast-paced, customer-centric environment.

Formación

• Near-native proficiency in a European language.
• Fluent written and spoken English.
• Previous customer service or customer-facing experience.
• Experience supporting customers through voice, email, and live chat.

Responsabilidades

• Deliver exceptional customer support across phone, email, live chat, and WhatsApp.
• Respond to customer queries, complaints, requests, and feedback professionally.
• Resolve customer issues with a high standard of service.
• Record interactions and outcomes accurately on internal systems.
• Escalate complex issues appropriately.
• Meet customer service, quality, productivity, and communication standards.

Conocimientos

European language proficiency

English fluency

Customer service experience

Multichannel support

Descripción del empleo

Boomerang Marketing in Wynberg, South Africa, is seeking a Customer Love Brand Ambassador to support customers across multiple channels with near-native proficiency in a European language and fluent English. You will handle inquiries via phone, email, live chat, and WhatsApp, building positive relationships and ensuring a high level of service.

The role requires empathy, adaptability and the ability to thrive in a fast-paced, customer-centric environment.