Customer Service Brand Ambassador Expert (BAE)

Boomerang Marketing; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boomerang Marketing in Cape Town is seeking a Customer Service Brand Ambassador Expert to handle customer interactions via phone, email and live chat, upholding a high standard of service. You will build positive relationships and resolve queries while representing the brand professionally.

The role requires empathy, adaptability and comfort in a fast-paced, target-driven environment. Experience with contact centres and CRM platforms is valued; readiness to work rotating shifts including

Qualifications

• Minimum 2 years' customer service experience.
• Excellent verbal and written English communication.
• Proven ability to handle multiple inquiries professionally.

Responsibilities

• Deliver excellent customer support across telephone, email and live chat.
• Respond to customer queries, complaints, requests and feedback in a professional manner.
• Resolve customer issues efficiently while maintaining high service standards.
• Build and maintain positive customer relationships through clear, friendly communication.
• Develop knowledge of products and services being supported.
• Identify customer needs and provide appropriate solutions.
• Capture customer interactions and outcomes in internal systems.
• Escalate complex or sensitive queries when necessary.
• Meet customer service, quality, productivity and performance targets.
• Collaborate with team and management to achieve objectives.
• Adapt to changing customer needs and processes.
• Represent the organization professionally during every interaction.

Skills

Fluent English

Strong communication

Telephone etiquette

Attention to detail

Organizational skills

Multitasking

CRM familiarity

Independent & team player

Fast-paced readiness

Target-driven

Tools

CRM systems

Job description

Customer Service Brand Ambassador Expert (BAE)

Cape Town, South Africa | Posted on 10/11/2026

We are looking for energetic, customer-focused individualswho are passionate about delivering exceptional customer experiences.

As a Customer Service Brand Ambassador Expert (BAE),you will be responsible for assisting customers across various communicationchannels, including telephone, email and live chat. You will play an importantrole in building positive customer relationships, resolving queries andensuring that every interaction reflects professionalism and a high standard ofservice.

The ideal candidate is approachable, empathetic, adaptableand confident in communicating with customers. You should enjoy working in a fast-paced environment, be solution-driven and take pride in providingexcellent customer service.

Key Responsibilities

• Deliverexcellent customer support across telephone, email and live chat.
  
• Respondto customer queries, complaints, requests and feedback in a professionaland helpful manner.
  
• Resolvecustomer issues efficiently while maintaining high service standards.
  
• Buildand maintain positive customer relationships through clear, friendly andprofessional communication.
  
• Developa good understanding of the products and services being supported.
  
• Identifycustomer needs and provide appropriate solutions.
  
• Accuratelycapture customer interactions, feedback and outcomes on internal systems.
  
• Escalatecomplex or sensitive customer queries when necessary.
  
• Meetrequired customer service, quality, productivity and performance targets.
  
• Workcollaboratively with team members and management to achieve businessobjectives.
  
• Adaptto changing customer needs, processes and operational requirements.
  
• Representthe organisation and its brand professionally during every customerinteraction.
  

Requirements

• Minimum2 years' previous customer service
  
• Minimum2 years' previous contact centre or BPO experience.
  
• Fluentin English, with strong written and verbal communication skills.
  
• Excellenttelephone etiquette and interpersonal skills.
  
• Strongattention to detail and accuracy.
  
• Goodorganisational and time-management skills.
  
• Computerliteracy and the ability to navigate multiple systems.
  
• Abilityto multitask and manage customer interactions effectively.
  
• Strongproblem-solving and conflict-resolution skills.
  
• Abilityto work independently and as part of a team.
  
• Willingnessand ability to work rotational shifts, including weekends and publicholidays where required.
  
• Comfortableworking in a fast-paced, target-driven environment.
  

Advantageous Experience

The following would be beneficial:

• Experiencesupporting customers through telephone, email and live chat.
  
• Experienceworking with international customers.
  
• Hospitality,retail or customer-facing industry experience.
  
• Experienceusing CRM systems or customer service platforms.
  
• Experiencehandling customer complaints and escalations.
  
• Previousexperience in a quality-driven or performance-based environment.
  
• Adynamic and professional working environment.
  
• Comprehensivetraining and ongoing development.
  
• Careergrowth and internal promotion opportunities.