Customer Experience Brand Ambassador | Fast-Paced Growth

Boomerang Marketing; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boomerang Marketing in Cape Town is seeking a Customer Service Brand Ambassador Expert to handle customer interactions via phone, email and live chat, upholding a high standard of service. You will build positive relationships and resolve queries while representing the brand professionally.

The role requires empathy, adaptability and comfort in a fast-paced, target-driven environment. Experience with contact centres and CRM platforms is valued; readiness to work rotating shifts including

Qualifications

• Minimum 2 years' customer service experience.
• Excellent verbal and written English communication.
• Proven ability to handle multiple inquiries professionally.

Responsibilities

• Deliver excellent customer support across telephone, email and live chat.
• Respond to customer queries, complaints, requests and feedback in a professional manner.
• Resolve customer issues efficiently while maintaining high service standards.
• Build and maintain positive customer relationships through clear, friendly communication.
• Develop knowledge of products and services being supported.
• Identify customer needs and provide appropriate solutions.
• Capture customer interactions and outcomes in internal systems.
• Escalate complex or sensitive queries when necessary.
• Meet customer service, quality, productivity and performance targets.
• Collaborate with team and management to achieve objectives.
• Adapt to changing customer needs and processes.
• Represent the organization professionally during every interaction.

Skills

Fluent English

Strong communication

Telephone etiquette

Attention to detail

Organizational skills

Multitasking

CRM familiarity

Independent & team player

Fast-paced readiness

Target-driven

Tools

CRM systems

Job description

Boomerang Marketing in Cape Town is seeking a Customer Service Brand Ambassador Expert to handle customer interactions via phone, email and live chat, upholding a high standard of service. You will build positive relationships and resolve queries while representing the brand professionally.

The role requires empathy, adaptability and comfort in a fast-paced, target-driven environment. Experience with contact centres and CRM platforms is valued; readiness to work rotating shifts including