Customer Experience Brand Ambassador

Boomerang BPO; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boomerang BPO in Cape Town seeks energetic Customer Service Brand Ambassador Experts to deliver exceptional support across telephone, email and live chat. You will resolve queries, build relationships and reflect a high standard of service.

The ideal candidate has at least 2 years in customer service and 2 years in contact centre or BPO, with fluent English, strong communication, and the ability to work in a fast-paced, target-driven environment, including rotational shifts.

Qualifications

• Matric / Grade 12 or equivalent qualification.
• Minimum 2 years' previous customer service
• Minimum 2 years' previous contact centre or BPO experience.
• Fluent in English, with strong written and verbal communication skills.
• Excellent telephone etiquette and interpersonal skills.
• Strong attention to detail and accuracy.
• Good organisational and time-management skills.
• Computer literacy and the ability to navigate multiple systems.
• Ability to multitask and manage customer interactions effectively.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Willingness and ability to work rotational shifts, including weekends and public holidays where required.
• Comfortable working in a fast-paced, target-driven environment.

Responsibilities

• Deliver excellent customer support across telephone, email and live chat.
• Respond to customer queries, complaints, requests and feedback in a professional and helpful manner.
• Resolve customer issues efficiently while maintaining high service standards.
• Build and maintain positive customer relationships through clear, friendly and professional communication.
• Develop a good understanding of the products and services being supported.
• Identify customer needs and provide appropriate solutions.
• Accurately capture customer interactions, feedback and outcomes on internal systems.
• Escalate complex or sensitive customer queries when necessary.
• Meet required customer service, quality, productivity and performance targets.
• Work collaboratively with team members and management to achieve business objectives.
• Adapt to changing customer needs, processes and operational requirements.
• Represent the organisation and its brand professionally during every customer interaction.

Job description

Boomerang BPO in Cape Town seeks energetic Customer Service Brand Ambassador Experts to deliver exceptional support across telephone, email and live chat. You will resolve queries, build relationships and reflect a high standard of service.

The ideal candidate has at least 2 years in customer service and 2 years in contact centre or BPO, with fluent English, strong communication, and the ability to work in a fast-paced, target-driven environment, including rotational shifts.