Estate Reception & Guest Experience Coordinator

Craven Cottage CC; Stellenbosch; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Craven Cottage CC is seeking a friendly reception professional to greet guests, manage bookings, and provide information about the estate and its experiences. You will operate the switchboard and coordinate communications across departments.

The role requires English fluency, good computer skills, and the ability to work evenings, weekends, and holidays. Prior reception experience is preferred, with a hospitality certificate enhancing your application.

Qualifications

• 1-2 years reception or switchboard experience preferred.
• Excellent telephone etiquette and customer service skills.
• Fluent in English with strong written and spoken communication.
• Able to work in a team and well-presented.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Provide information about the estate, facilities and experiences.
• Conduct estate tours for guests.
• Operate the telephone and switchboard for all calls.
• Refer calls and route to appropriate person.
• Maintain the bookings register and liaise with Security.
• Update data related to the activity area.
• Distribute information around the estate.
• Update the electronic telephone directory.
• Coordinate lunch/dinner booking sheets with restaurant and departments.
• Keep management informed of guest concerns.
• Hand in lost property to security.

Skills

Telephone etiquette

Customer service

English fluency

Computer skills

Teamwork

Education

Grade 12

Hospitality certificate

Tools

Telephone switchboard

Job description

Craven Cottage CC is seeking a friendly reception professional to greet guests, manage bookings, and provide information about the estate and its experiences. You will operate the switchboard and coordinate communications across departments.

The role requires English fluency, good computer skills, and the ability to work evenings, weekends, and holidays. Prior reception experience is preferred, with a hospitality certificate enhancing your application.