Business Systems Analyst | DISA-ADA-BA-CON-0055

Decision Inc.; Johannesburg; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Decision Inc. is seeking a skilled Business Analyst to bridge business needs with technology solutions, driving requirements gathering, scoping, development, and implementation across client projects.

You will translate business requirements into technical specs, collaborate with UX/UI and development teams, and maintain rigorous QA and governance. The role emphasizes stakeholder management, process optimisation, and strong communication across levels.

Qualifications

• 4-5 years Business Analysis experience
• Process Design & Optimisation experience
• Exposure to all SDLC and/or Agile/Waterfall project methodologies
• Well-developed communications and presentation skills with the ability to work in a team environment bringing various skills together
• The ability to work independently with both technical and business users at various levels
• Extensive knowledge of business systems
• Extensive quality assurance experience and best practices in this space
• Excellent organizational skills, attention to detail and quality
• Excellent analytical, problem-solving, and critical thinking
• Excellent grammatical, writing and editorial skills are required

Responsibilities

• Understand client environment, industry, business challenges and issues
• Elicit problems and provide business and systems recommendations
• Become SME in industries and functions of clients
• Collaborate with UX/UI to give developers insights for value-adding solutions
• Manage client expectations on projects
• Develop requirements, user stories, functional specs and system design specs
• Translate business requirements into technical needs for development teams
• Ensure alignment between customer requirements and development team
• Track and resolve issues with PMO support
• Assist in meetings facilitation
• Draw up test cases and perform QA
• Test delivered solutions for accuracy
• Identify and resolve issues promptly
• Seek opportunities to increase customer satisfaction and deepen relationships
• Coordinate documentation and project files
• Create user guides and training content

Skills

Business Analysis

Process Design

SDLC Knowledge

Agile/Waterfall

Communication

Independent Work

Stakeholder Management

Quality Assurance

Analytical Thinking

Education

IT Degree (BCom/BSc/BTech) or similar

Business Analysis courses or certifications

Tools

Microsoft Visio

Nintex

Power Apps

Automation Anywhere

Job description

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the world's best technology to drive our client's business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams – Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.

What Will You Do?

Key Responsibility:

Consultation

• Quickly understand the client environment and industry, their business challenges, and issues
• Elicit underlying problems and make recommendations and suggestions from a business and systems perspective to the client
• Become a subject matter expert in the industries and business functions of the clients we engage in
• Work together with UX/UI specialists to research and understand client business and industries to provide developers with insights and information to enable the creation of solutions and systems that create value for the customer
• Manage client expectations effectively on assigned projects

Scoping

• Initiate dialog with business areas to develop an understanding of their business needs and gaps
• Perform requirements gathering & analysis through client interviews and workshops
• Conduct and attend JAD sessions to solve business requirements
• Prioritize independently, multiple requests and system requirements to meet the organisational goals
• Identify client organisation's strengths and weaknesses and suggests areas of improvement
• Documenting business and system requirements including business process, workflow and user interface
• Develop project artifacts such as user stories, functional specifications and system design specifications for client solution requirement
• Translate business requirements into technical requirements and communicate needed changes to development teams

Development

• Ensure alignment between customer requirements and developer team
• Ensure issues are identified, tracked, reported on and resolved in a timely manner with support of PMO team
• Communicate needed changes to development team
• Assist in the facilitation of team and client meetings

Implementation

• Draw up test cases and perform solution quality assurance
• Perform testing to validate accuracy of delivered solutions
• Ensure issues are identified and resolved in a timely manner
• Continually seek opportunities to increase customer satisfaction and deepen client relationships

Administration

• Implement and coordinate documentation and project files for all projects
• Create user guides
• Prepare and setup client staff business training content

Technical

• The successful candidate will be required to become up-skilled in the Microsoft technologies stack in order to better understand how client challenges can be solved
• The candidate will learn how to use low/no code platforms to develop client solutions to solve business requirements and challenges and to automate and digitize their business processes

Who Do You Need to Be?

Essential

• 4-5 years Business Analysis experience
• Process Design & Optimisation experience
• Exposure to all SDLC and/or Agile/Waterfall project methodologies
• Well-developed communications and presentation skills with the ability to work in a team environment bringing various skills together
• The ability to work independently with both technical and business users at various levels
• Extensive knowledge of business systems
• Extensive quality assurance experience and best practices in this space
• Excellent organizational skills, attention to detail and quality
• Excellent analytical, problem-solving, and critical thinking
• Excellent grammatical, writing and editorial skills are required

• Ability to network and cultivate productive working relationships
• Time management, prioritization and organization with the ability to prioritize activities and lead multiple tasks at once
• Working with all levels within an organization including senior executives, managers, front lines, corporate and technical staff

Advantageous

• IT Degree (Bcom/BSc/Btech) or similar
• Business Analysis courses or certifications
• Project Management or Administration experience
• Experience with Microsoft tools such as Visio
• Experience in Low/no code development and automation platforms such as Nintex, Power Apps, Automation Anywhere etc.