Entry-Level Reservations & Guest Services Specialist

Fairmont; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Fairmont Cape Grace in Cape Town seeks a Junior Reservations Agent to handle room bookings and guest inquiries, ensuring a memorable stay. You will respond to calls and emails, calculate quotes, and coordinate with departments to deliver top-tier service.

The role requires strong English communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Shift work is required.

Qualifications

• Must have Grade 12 or equivalent.
• Hospitality management qualification is strongly recommended.
• Proficiency in English (verbal, written, reading).

Responsibilities

• Handle accommodation bookings for Cape Grace, a Fairmont Managed Hotel.
• Respond to enquiries via telephone and email about hotel products and services.
• Quote room rates based on guest requirements and ensure accurate bookings.
• Coordinate deposits and payments with accounts and front office.
• Coordinate with other departments to maintain guest service excellence.
• Maintain knowledge of hotel facilities, services, and hours of operation.

Skills

Sales skills

Guest service

Communication

English proficiency

Education

Grade 12

Hospitality management qualification

Tools

Opera Property Management System

Microsoft Office

TARS

Job description

Fairmont Cape Grace in Cape Town seeks a Junior Reservations Agent to handle room bookings and guest inquiries, ensuring a memorable stay. You will respond to calls and emails, calculate quotes, and coordinate with departments to deliver top-tier service.

The role requires strong English communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Shift work is required.