Customer Experience Specialist — Growth & Support

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health program

Career development

Paid time off

Supportive work environment

Job summary

Placements24 in East London is seeking a Customer Care Specialist to deliver outstanding service and support to customers daily. The role focuses on addressing inquiries, resolving complaints, and ensuring a positive experience with products and services.

This on-site position requires excellent interpersonal skills and a proactive, team-oriented approach. You will handle inquiries via phone, email, and in-person, maintain CRM records, and collaborate with departments to ensure a seamless

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service or related role.
• Strong communication and interpersonal skills.
• Proficient with CRM software and MS Office.

Responsibilities

• Handle customer inquiries and requests via phone, email, and in-person interactions.
• Resolve customer issues and complaints efficiently and effectively, ensuring customer satisfaction.
• Provide detailed product and service information to customers.
• Process customer orders, returns, and exchanges accurately.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with other departments to ensure a seamless customer experience.

Skills

Customer service

Communication

CRM software

Teamwork

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 in East London is seeking a Customer Care Specialist to deliver outstanding service and support to customers daily. The role focuses on addressing inquiries, resolving complaints, and ensuring a positive experience with products and services.

This on-site position requires excellent interpersonal skills and a proactive, team-oriented approach. You will handle inquiries via phone, email, and in-person, maintain CRM records, and collaborate with departments to ensure a seamless