Entertainment Director

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking an experienced Entertainment Manager to lead and innovate onboard guest entertainment aboard our cruise ships.

You will design engaging programs for all ages, oversee a team of performers and technicians, and collaborate with Food & Beverage and other departments to deliver cohesive experiences. The role requires a Bachelor’s degree in hospitality management or related field, and at least 3 years of cruise or entertainment leadership experience.

Qualifications

• Bachelor's degree in hospitality management, performing arts, or a related field.
• Proven leadership and communication skills are essential.
• Strong organizational and time-management abilities.
• Experience in cruise entertainment or similar fast-paced environments is preferred.
• Sound, lighting, and stage management knowledge is a plus.
• Fluency in English, written and verbal, is required.

Responsibilities

• Develop and implement a diverse entertainment program onboard the cruise ship for guests of all ages.
• Supervise and manage a team of entertainment staff, including performers and technicians.
• Collaborate with other departments to create cohesive entertainment experiences.
• Plan and oversee special events and themed nights with flawless execution.
• Maintain high quality and professionalism across entertainment offerings.
• Manage the entertainment budget and identify cost-saving opportunities.
• Seek new and innovative entertainment ideas to engage guests.
• Address guest complaints related to entertainment and resolve promptly.
• Ensure entertainment activities comply with safety regulations and company policies.
• Train and develop entertainment staff to uphold high standards of performance and service.

Skills

Leadership

Communication

Organization

Time management

Creativity

Guest experience

Sound/Lighting/Stage management

English fluency

Flexibility

Education

Bachelor's degree in hospitality management, performing arts, or related field

Job description

Responsibilities:

• Develop and implement a diverse and engaging entertainment program for guests of all ages, including live shows, music performances, games, and other activities onboard the cruise ship
• Manage and supervise a team of entertainment staff, including performers, technicians, and other crew members
• Collaborate with other departments, such as food and beverage, to create unique and cohesive entertainment experiences
• Plan and oversee special events and themed nights, ensuring they are executed flawlessly
• Maintain a high level of quality and professionalism in all entertainment offerings
• Monitor and manage the entertainment budget, ensuring all expenses are within budget and identifying areas for cost-saving measures
• Continuously seek out new and innovative entertainment ideas to keep our guests engaged and entertained
• Handle any guest complaints or issues related to entertainment, and take appropriate action to resolve them
• Ensure all entertainment activities comply with safety regulations and company policies
• Train and develop entertainment staff to maintain high standards of performance and customer service

Requirements:

• Bachelor's degree in hospitality management, performing arts, or a related field
• Minimum of 3 years of experience in a similar role, preferably in the cruise industry
• Proven track record of creating and executing successful entertainment programs
• Excellent leadership and communication skills
• Strong organizational and time-management abilities
• Ability to work in a fast-paced and dynamic environment
• Creative mindset with a passion for delivering exceptional guest experiences
• Knowledge of technical aspects of entertainment, including sound, lighting, and stage management
• Fluency in English, both written and verbal
• Flexibility to work evenings, weekends, and holidays as needed