Enterprise Sales & Admin Coordinator | Reseller Support

The Core Group; Sandton; On-site; ZAR 300,000 - 420,000; Full time

Job summary

The Core Group is seeking a highly organised Sales and Administrative Coordinator to support the Enterprise & DPP Account Management team in Sandton. You will coordinate sales activities, provide first-line support to resellers, manage stock allocations and price-list administration, and handle customer requests with accuracy and timeliness.

The role emphasizes delivering an exceptional reseller experience while aiding revenue growth, operational efficiency and risk reduction.

Qualifications

• Bachelor of Commerce (General) or equivalent qualification preferred.
• 4+ years' experience in sales support, administration, sales coordination or a similar role.
• Experience within a B2B, wholesale or Enterprise environment would be advantageous.
• Exposure to stock allocation, price-list management and reseller administration.
• Advanced Microsoft Excel skills.
• Strong written and verbal communication skills.
• Proven customer service experience.
• Strong attention to detail and a high level of accuracy.
• Experience managing multiple priorities, tasks and stakeholders in a fast-paced environment.

Responsibilities

• Provide day-to-day administrative and sales support to Account Managers.
• Assist Account Managers with client communication, follow-ups and general sales administration.
• Act as the first point of contact for reseller queries relating to quotes, stock availability and product information.
• Respond to reseller requests accurately and within agreed service-level timelines.
• Provide resellers with accurate product, pricing and stock information.
• Recommend suitable alternative SKUs or product options when requested items are unavailable.
• Escalate unresolved or complex queries to the relevant Account Manager with all relevant information and context.
• Maintain accurate records of reseller queries, requests and escalations.
• Manage the stock allocation process for resellers from request through to completion.
• Provide accurate weekly stock allocation feedback to Order Management and planning teams.
• Identify stock requirements and submit additional allocation requests to planners where required.
• Maintain accurate records of stock allocations and related requests.
• Manage the distribution of price lists to resellers with a high level of accuracy and confidentiality.
• Ensure the correct price list is shared with the correct partner, particularly when pricing changes are implemented.
• Generate CTOs for Enterprise and DPP customers based on reseller requirements.
• Share reseller invoices in accordance with established company processes.
• Maintain accurate documentation and administrative records relating to reseller transactions.
• Deliver professional, responsive and customer-focused service to all resellers.
• Ensure reseller queries are acknowledged and resolved within agreed service-level requirements.
• Build strong working relationships with resellers and internal stakeholders.
• Identify recurring reseller issues and communicate trends, opportunities and concerns to the Account Manager team.
• Participate in weekly catch-ups with Account Managers to discuss opportunities, issues, outstanding items and timelines.
• Proactively follow up on outstanding requests to ensure a seamless customer experience.
• Escalate significant customer issues appropriately and timeously.
• Provide accurate operational feedback and reporting to relevant internal stakeholders.
• Ensure data captured across sales support and stock allocation processes is accurate and up to date.
• Track outstanding requests and ensure they are progressed within agreed timelines.
• Work closely with Account Managers, Order Management, planners and other internal teams to resolve operational issues.
• Identify opportunities to improve administrative processes and optimise reseller support.
• Maintain confidentiality when dealing with pricing, customer and commercially sensitive information.

Skills

Advanced Excel

Communication skills

Customer service

Attention to detail

Time management

Stakeholder management

Multitasking

Education

Bachelor of Commerce (General) or equivalent

Tools

CRM software

Job description

The Core Group is seeking a highly organised Sales and Administrative Coordinator to support the Enterprise & DPP Account Management team in Sandton. You will coordinate sales activities, provide first-line support to resellers, manage stock allocations and price-list administration, and handle customer requests with accuracy and timeliness.

The role emphasizes delivering an exceptional reseller experience while aiding revenue growth, operational efficiency and risk reduction.