English-speaking Customer Service Representative

TTEC; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Career development

Inclusive culture

Global team

Benefits package

Job summary

TTEC in Cape Town is hiring a Customer Care Representative to support US-based customers onsite. You will handle inquiries, provide information, resolve issues with empathy, and contribute to a positive customer experience.

The role requires Matric/NQF 4, English fluency (B2), and the ability to work night shifts with strong computer skills. Training, career development, and an inclusive benefits package are provided.

Qualifications

• Matric/NQF Level 4 required and SA citizenship or permanent residency.
• Fluent English (B2) and clear communication.
• Willingness to work regular overnight shifts and handle multiple systems.

Responsibilities

• Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• Some upselling of products or services to existing customers may be required.

Skills

Customer service

B2 English

Overnight shifts

Education

Matric/NQF Level 4

Job description

Overview

Your potential has a place here with TTEC's award-winning employment experience. As an English-speaking Customer Service Representative, working onsite in Cape Town, South Africa you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in South Africa says it all!

What You'll Do

Do you have a passion for helping others and giving them peace of mind? You'll work to resolve the customers' inquiries, whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You'll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.

During a Typical Day, You'll

• Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States
• Provide accurate, valid, and complete information by using the right tools, methods, and processes
• Some upselling of products or services to existing customers may be required

What You Bring To The Role

• Customer service experience, Matric/NQF Level 4 (mandatory) and SA Citizenship or permanent residency
• Communicates clearly, respectfully, and positively with customers and team members, demonstrating fluent English proficiency (B2 level)
• Ability to support and work regular overnight shifts.
• Basic computer skills, including the ability to navigate multiple systems.
• Demonstrate reliability by maintaining consistent attendance, punctuality, and follow-through on tasks.
• Maintains a professional, positive, and supportive approach, with a strong willingness to learn, adapt, take ownership, and develop new skills and processes.
• Take accountability for customer interactions by resolving issues accurately.
• Demonstrates empathy through active listening to customer concerns, responding with understanding and professionalism while remaining helpful and solution-oriented, including in high-pressure or challenging situations.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible during each and every call. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. If you're a night owl, this is the perfect opportunity to make a real impact to the American market. You'll report to a Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect on the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantagespts and for you to bring value to the table in your own unique way.

Job Title

Customer Care Representative