Transportation Manager

TTEC; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation package

Performance bonus opportunities

Tuition reimbursement

Job summary

A global consulting firm in Cape Town is seeking a Transport Manager to oversee transportation operations and enhance service delivery standards. In this role, you will manage a team, work closely with transport service providers, and optimize costs while ensuring compliance with local regulations. Candidates must have over 7 years of experience in logistics with strong analytical and leadership skills. This position offers a competitive compensation package and opportunities for professional development.

Qualifications

• 7+ years of experience in transportation or logistics.
• At least 2–3 years in a supervisory or management role.
• Experience in a BPO, call center, or 24/7 high-volume operational environment.
• Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred).
• Strong analytical and problem-solving skills to develop solutions based on data driven information.
• Highly adaptable to a fast-paced environment with ability to make quick well‑informed decisions.

Responsibilities

• Oversee daily transport operations to ensure safe, efficient, and reliable service delivery.
• Manage relationships with transport service providers and monitor service performance.
• Identify cost-saving opportunities without compromising service quality.
• Lead and develop transport coordinators.
• Set performance objectives and provide ongoing coaching.
• Manage relationships with transport service providers as well deliverables against SLA.
• Conduct regular vendor performance reviews and compliance audits.
• Ensure compliance with local transport laws and labour regulations.
• Manage transport budgets.
• Identify cost‑saving opportunities without compromising service quality.
• Oversee incident investigations and implement preventative measures.
• Provide regular reporting on KPIs and service performance.
• Analyse transport data and trends and report on it.

Skills

Analytical skills

Problem-solving skills

Leadership

Adaptability

Education

Diploma or Degree in transport management or logistics

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Transport Manager working onsite in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Be Doing

In this leadership role, you will oversee and strengthen the long-term partnership between TTEC and its transportation service providers. You will manage and develop a team of coordinators, collaborating closely with internal stakeholders to ensure seamless operations. Your focus will be on driving operational efficiency, improving service delivery standards, and identifying sustainable cost-optimization opportunities, all while maintaining a high-quality employee transport experience. You will form part of a greater team and report to the Facilities Manager within the Facilities Department. You’ll report to Senior Manager, Real Estate and Facilities. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through facilities management.

During a Typical Day, You’ll

• Oversee daily transport operations to ensure safe, efficient, and reliable service delivery
• Manage scheduling, routing, and vehicle utilization
• Monitor service performance and implement corrective actions where required
• Lead and develop transport coordinators
• Set performance objectives and provide ongoing coaching
• Manage relationships with transport service providers as well deliverables against SLA
• Conduct regular vendor performance reviews and compliance audits
• Ensure compliance with local transport laws and labour regulations
• Manage transport budgets
• Identify cost‑saving opportunities without compromising service quality
• Oversee incident investigations and implement preventative measures
• Provide regular reporting on KPIs and service performance
• Analyse transport data and trends and report on it

Drive initiatives to enhance employee experience and operational efficiency

What You Bring To The Role

• Diploma or Degree in transport management or logistics
• 7+ years of experience in transportation or logistics
• At least 2–3 years in a supervisory or management role
• Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
• Strong analytical and problem-solving skills to develop solutions based on data driven information.
• Highly adaptable to a fast-paced environment with ability to make quick well‑informed decisions

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information.

The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different ...

Primary Location

ZA-Western Cape-Cape Town