Customer Service Representative – Nights

TTEC; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Transport provided

Career development

Inclusive culture

Global team

Benefits package

Job summary

TTEC is seeking a Customer Service Representative – Nights to join our on-site Cape Town team. You’ll handle customer inquiries, resolve issues, and deliver outstanding service during night shifts, contributing to our award‑winning experience.

Ideal candidates have Matric/NQF Level 4, strong communication, reliability, and a passion for helping others. You’ll work with a supportive culture and opportunities for development in a global organization.

Qualifications

• Matric/NQF Level 4 (mandatory) and SA citizenship or permanent residency.
• Basic computer skills and ability to navigate multiple systems.
• Ability to resolve issues and explain product knowledge clearly.
• Willingness to learn, adaptability, and ownership of responsibilities.
• Reliable with punctual attendance and follow-through.
• Empathetic listening and professional customer interaction.
• Clear, respectful, and positive communication with customers and teammates.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

Customer service experience

Matric/NQF Level 4 (mandatory)

SA Citizenship or permanent residency

Basic computer skills

Resolve issues with product knowledge

Empathy and active listening

Reliability and punctuality

Clear communication

Education

Matric/NQF Level 4

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative – Nights, working on site in Cape Town, South Africa, you’ll be part of creating and delivering amazing customer experiences while you also experienceTTEC, an award‑winning employment experience and company culture.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring To The Role

• Customer service experience, Matric/NQF Level 4 (mandatory) and SA Citizenship or permanent residency
• Basic computer skills, including the ability to navigate multiple systems.
• Take accountability for customer interactions by accurately resolving issues while effectively applying and clearly explaining product or service knowledge.
• Display a willingness to learn, adapt, and take ownership of assigned responsibilities.
• Demonstrate reliability by maintaining consistent attendance, punctuality, and follow‑through on tasks.
• Show empathy by actively listening to customer concerns and responding with understanding and professionalism.
• Remain helpful and solution‑oriented at all times, even in challenging or high‑pressure situations.
• Communicate clearly, respectfully, and positively with customers and team members.

What You Can Expect

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• An inclusive benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives (visit www.mybenefits.ttec.com for more information).

You’ll report to the Team Leader. You’ll contribute to the success of the customer experience and the overall success of the team.

Equal Opportunity Statement

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work.