Transportation Manager

TeleTech Holdings, Inc.; Cape Town; On-site; ZAR 600,000 - 850,000; Full time

Job summary

A prominent customer experience company in Cape Town seeks a Transportation Manager to oversee transport operations. The candidate will manage a team while ensuring safe, efficient service delivery and collaborating with internal stakeholders. Requirements include 7+ years of experience in transport/logistics, a degree in relevant fields, and strong analytical skills. This role provides an opportunity to contribute toward enhancing employee experiences and operational efficiency while maintaining compliance with regulations.

Qualifications

• 7+ years of experience in transportation or logistics.
• Supervisory or management role for at least 2-3 years.
• Experience in a BPO or high-volume operational environment preferred.

Responsibilities

• Oversee daily transport operations.
• Manage scheduling, routing, and vehicle utilization.
• Lead and develop transport coordinators.

Skills

Analytical skills

Problem-solving skills

Adaptability

Education

Diploma or Degree in transport management or logistics

Job description

Job Description - Transportation Manager (04B1G)

Transportation Manager

At TTEC, we're all about the Human Experience. Elevated. As a Transport Manager in Cape Town, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What you’ll be Doing:

In this leadership role, you will oversee and strengthen the long-term partnership between TTEC and its transportation service providers. You will manage and develop a team of coordinators, collaborating closely with internal stakeholders to ensure seamless operations.

Your focus will be on driving operational efficiency, improving service delivery standards, and identifying sustainable cost-optimization opportunities, all while maintaining a high-quality employee transport experience.

You will form part of a greater team and report to the Facilities Manager within the Facilities Department.

Key Responsibilities:

• Oversee daily transport operations to ensure safe, efficient, and reliable service delivery
• Manage scheduling, routing, and vehicle utilization
• Monitor service performance and implement corrective actions where required
• Lead and develop transport coordinators
• Set performance objectives and provide ongoing coaching
• Manage relationships with transport service providers as well deliverables against SLA
• Conduct regular vendor performance reviews and compliance audits
• Ensure compliance with local transport laws and labour regulations
• Identify cost-saving opportunities without compromising service quality
• Oversee incident investigations and implement preventative measures
• Provide regular reporting on KPIs and service performance
• Analyse transport data and trends and report on it
• Drive initiatives to enhance employee experience and operational efficiency

Requirements

• Diploma or Degree in transport management or logistics
• 7+ years of experience in transportation or logistics
• At least 2–3 years in a supervisory or management role
• Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
• Strong analytical and problem-solving skills to develop solutions based on data driven information.
• Highly adaptable to a fast-paced environment with ability to make quick well-informed decisions

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different‑vantage points and every individual to bring value to the table in their own unique way.