Customer Service Representative – Nights - Fixed Term Contract

TTEC; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fixed term contract

Health and wellness incentives

Tuition reimbursement

Paid time off (PTO)

Job summary

TTEC in Cape Town is seeking a Customer Service Representative - Nights, on-site, to help customers and ensure a smooth experience with a caring touch.

You’ll work with a supportive team, resolve queries, and escalate when needed, using multiple systems. The role requires a Matric/NQF Level 4 and a customer-service mindset in a dynamic environment.

Qualifications

• 3+ months of customer service experience.
• Matric/NQF Level 4 is mandatory.
• Basic computer skills and ability to navigate multiple systems.
• Willingness to learn and take ownership.
• Reliable with consistent attendance and punctuality.
• Empathetic communication and solution-oriented mindset.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers and resolve issues.

Skills

Customer service

Communication

Problem solving

Education

Matric/NQF Level 4 (mandatory)

Tools

CRM software

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Nights working on-site in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in South Africa says it all!

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? You’ll resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring To The Role

• 3+ months of customer service experience, Matric/NQF Level 4 (mandatory) and SA Citizenship or permanent residency.
• Takes accountability for customer interactions by accurately resolving issues while effectively applying and clearly explaining product or service knowledge.
• Basic computer skills, including the ability to navigate multiple systems.
• Display a willingness to learn, adapt, and take ownership of assigned responsibilities.
• Demonstrate reliability by maintaining consistent attendance, punctuality, and follow-through on tasks.
• Take accountability for customer interactions by resolving issues accurately.
• Demonstrates empathy through active listening to customer concerns, responding with understanding and professionalism while remaining helpful and solution‑oriented, including in high‑pressure or challenging situations.
• Communicate clearly, respectfully, and positively with customers and team members.

What You Can Expect

• Transport provided in line with company and client requirements
• Supportive of your career and professional development
• Fixed term contract
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You’ll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and for you to bring value to the table in your own unique way.