Energy Customer Success Specialist

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance incentives

Tenure bonuses

Continuous service rewards

Attendance based perks

Breakfast every Monday

Growth and career development programs

Collaborative, people-centric culture

Job summary

Huntswood is seeking Customer Service Representatives passionate about helping customers and delivering excellent service in a dynamic energy campaign. You will handle high volumes of calls, chats and emails, resolve issues, and progress escalated inquiries with teamwork and integrity.

Ideal candidates bring at least 1 year in customer service and sales within a Gas & Electricity context and have a basic understanding of the UK energy market. A supportive, growth‑oriented culture awaits.

Qualifications

• Minimum 1 year customer service and sales experience in a Gas & Electricity campaign.
• Basic understanding and knowledge of the UK Energy market is beneficial.

Responsibilities

• Provide responses to customers, maintaining high quality of service, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before they arise, using effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Skills

Customer service

Sales experience

Gas & Electricity campaigns

UK energy market knowledge

Education

Matric or NQF Level 4 equivalent

Job description

Huntswood is seeking Customer Service Representatives passionate about helping customers and delivering excellent service in a dynamic energy campaign. You will handle high volumes of calls, chats and emails, resolve issues, and progress escalated inquiries with teamwork and integrity.

Ideal candidates bring at least 1 year in customer service and sales within a Gas & Electricity context and have a basic understanding of the UK energy market. A supportive, growth‑oriented culture awaits.