Energy Customer Service Pro - Growth & Rewards

Huntswood; KwaZulu-Natal; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Performance incentives

Tenure bonuses

Continuous service rewards

Attendance perks

Breakfast on Mondays

Career development

People-centric culture

Job summary

Huntswood in South Africa is seeking energetic Customer Service professionals to power our energy campaigns. You will handle high-volume calls/chats/emails, resolve issues, and build rapport with customers, delivering high-quality service in a vibrant, supportive environment.

The role emphasizes proactive problem-solving, escalation handling, and cross-functional collaboration, with opportunities for growth and career development within Huntswood's people-centric culture.

Qualifications

• Matric or NQF Level 4 equivalent.
• Clear credit and criminal record.
• Computer literate.
• Minimum 1 year customer service and sales experience in a Gas & Electricity campaign.
• Basic understanding and knowledge of the UK Energy market is beneficial.

Responsibilities

• Provide responses to customers, maintaining high service quality and handling high volumes of calls/chats/emails.
• Proactively identify issues and use problem-solving to resolve customer concerns.
• Progress to escalated calls and complaints per procedures.
• Collaborate with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Skills

Customer service

Sales experience

Communication

Computer literacy

UK energy market

Education

Matric or NQF Level 4

Job description

Huntswood in South Africa is seeking energetic Customer Service professionals to power our energy campaigns. You will handle high-volume calls/chats/emails, resolve issues, and build rapport with customers, delivering high-quality service in a vibrant, supportive environment.

The role emphasizes proactive problem-solving, escalation handling, and cross-functional collaboration, with opportunities for growth and career development within Huntswood's people-centric culture.