Energy Customer Service Advisor Role - OC

CXP are now part of the Huntswood Group

Umhlanga Rocks

On-site

ZAR 180,000 - 240,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Performance incentives

Tenure bonuses

Continuous service rewards

Attendance based perks

Breakfast every Monday

Growth and career development programs

Collaborative, people-centric culture

Job summary

Huntswood is seeking Customer Service Representatives passionate about helping customers and delivering excellent service in a dynamic energy campaign. You will handle high volumes of calls, chats and emails, resolve issues, and progress escalated inquiries with teamwork and integrity.

Ideal candidates bring at least 1 year in customer service and sales within a Gas & Electricity context and have a basic understanding of the UK energy market. A supportive, growth‑oriented culture awaits.

Qualifications

Minimum 1 year customer service and sales experience in a Gas & Electricity campaign.
Basic understanding and knowledge of the UK Energy market is beneficial.

Responsibilities

Provide responses to customers, maintaining high quality of service, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and problems before they arise, using effective problem-solving techniques to help customers resolve their issues.
Progress to taking escalated calls and complaints in line with procedures.
Working with various parts of the business to resolve issues.
Connect and build rapport with the customer.

Skills

Customer service

Sales experience

Gas & Electricity campaigns

UK energy market knowledge

Education

Matric or NQF Level 4 equivalent

Job description

Job Description

Join the Energy Revolution with Huntswood! Be the voice that powers positive change.

Job Overview

We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong.

Why you will love working with us!

At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

Enjoy Benefits That Truly Matters

Performance based incentives
Tenure recognition bonuses
Continuous service rewards
Attendance based perks
Breakfast every Monday
Growth and career development programmes
A collaborative, positive, people centric culture.

What You Will Do.

Provide responses customer, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
Progress to taking escalated calls and complaints in line with procedures.
Working with various parts of the business to resolve issues.
Connect and build rapport with the customer.

What You Bring.

Matric or NQF Level 4 equivalent
Clear Credit and Criminal record
Computer literate
Minimum 1 year customer service and sales experience in a Gas & Electricity campaign
Basic understanding and knowledge of the UK Energy market is beneficial.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.

The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

Own it — take personal responsibility for getting things done, find a way.
Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

Servant Leadership