Energy Customer Care Champion | Growth & Impact

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance based incentives

Tenure recognition bonuses

Continuous service rewards

Attendance based perks

Breakfast every Monday

Growth and career development progs

Collaborative, people-centric culture

Job summary

Huntswood Group in South Africa invites applications for a Customer Service role focused on energy campaigns. You will handle high volumes of calls/chats/emails with friendly, solutions-driven support and build rapport with customers.

Join a dynamic team where continuous development, incentives, and a people-centric culture reward your dedication and performance within a UK energy context.

Qualifications

• Matric or NQF Level 4 equivalent.
• Clear credit and criminal record.
• Computer literate.
• Minimum 1 year customer service and sales experience in a Gas & Electricity campaign.
• Basic understanding and knowledge of the UK Energy market is beneficial.

Responsibilities

• Provide responses to customers, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Skills

Customer service

Sales experience

Computer literacy

Education

Matric or NQF Level 4 equivalent

Job description

Huntswood Group in South Africa invites applications for a Customer Service role focused on energy campaigns. You will handle high volumes of calls/chats/emails with friendly, solutions-driven support and build rapport with customers.

Join a dynamic team where continuous development, incentives, and a people-centric culture reward your dedication and performance within a UK energy context.