Energy Customer Service Advisor Role - OC

Huntswood; KwaZulu-Natal; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Performance incentives

Tenure bonuses

Continuous service rewards

Attendance perks

Breakfast on Mondays

Career development

People-centric culture

Job summary

Huntswood in South Africa is seeking energetic Customer Service professionals to power our energy campaigns. You will handle high-volume calls/chats/emails, resolve issues, and build rapport with customers, delivering high-quality service in a vibrant, supportive environment.

The role emphasizes proactive problem-solving, escalation handling, and cross-functional collaboration, with opportunities for growth and career development within Huntswood's people-centric culture.

Qualifications

• Matric or NQF Level 4 equivalent.
• Clear credit and criminal record.
• Computer literate.
• Minimum 1 year customer service and sales experience in a Gas & Electricity campaign.
• Basic understanding and knowledge of the UK Energy market is beneficial.

Responsibilities

• Provide responses to customers, maintaining high service quality and handling high volumes of calls/chats/emails.
• Proactively identify issues and use problem-solving to resolve customer concerns.
• Progress to escalated calls and complaints per procedures.
• Collaborate with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Skills

Customer service

Sales experience

Communication

Computer literacy

UK energy market

Education

Matric or NQF Level 4

Job description

Join the Energy Revolution with Huntswood! Be the voice that powers positive change.

Job Overview

We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong.

Why you will love working with us!

At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

Enjoy benefits that truly matters:

• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perks
• Breakfast every Monday
• Growth and career development programmes
• A collaborative, positive, people centric culture.

What you will do.

• Provide responses customer, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

What you bring.

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year customer service and sales experience in a Gas & Electricity campaign
• Basic understanding and knowledge of the UK Energy market is beneficial.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative - and our values guide the way we show up for our customers, our colleagues, and our clients.
The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it - take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create "WoW" moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.
  

Winning Mindset

• Bring your A-game every day.
• Passion is contagious- work everyday like it is your first day on the job.
  

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.
  

"It's not just about what we do, but how we do it - our behaviours are what make us special."