Energy Customer Service Pro - Growth & Perks

CXP are now part of the Huntswood Group; Umhlanga Rocks; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Performance based incentives

Tenure recognition bonuses

Continuous service rewards

Attendance based perks

Breakfast every Monday

Growth and career developmentprograms

A collaborative, positive, people cent

Zusammenfassung

Huntswood in South Africa is seeking energetic customer service stars who care about helping people and delivering high-quality service. If you thrive in a vibrant, supportive environment and want a role that makes a real difference, this is where you belong.

You will handle high volumes across calls, chats and emails, identify issues early, escalate when needed, and work with colleagues to resolve them. Basic UK energy knowledge is a plus, and Matric with a clear record is required.

Qualifikationen

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum 1 year customer service and sales experience in a Gas & Electricity campaign.
• Basic understanding of the UK Energy market is beneficial.

Aufgaben

• Provide responses to customers with high quality service across calls/chats/emails.
• Proactively identify issues and use problem‑solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Work with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Kenntnisse

Customer service

Sales experience

Communication

Problem solving

Ausbildung

Matric or NQF Level 4 equivalent

Jobbeschreibung

Huntswood in South Africa is seeking energetic customer service stars who care about helping people and delivering high-quality service. If you thrive in a vibrant, supportive environment and want a role that makes a real difference, this is where you belong.

You will handle high volumes across calls, chats and emails, identify issues early, escalate when needed, and work with colleagues to resolve them. Basic UK energy knowledge is a plus, and Matric with a clear record is required.