Inbound Sales Advisor - UK

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Huntswood Group is seeking an enthusiastic Inbound Sales Advisor to join our Durban team. You will build rapport, assess customer needs and tailor product recommendations to fit requirements, aiming to convert inquiries into sales.

You will handle objections, cross-sell and upsell services, and strive to meet sales and quality targets in a fast-paced, target-driven environment. Grade 12 plus inbound sales experience is required, with strong communication and relationship-building skills.

Qualifications

• Grade 12 / Matric.
• Minimum 12 months inbound sales experience.
• Strong communication, sales, and relationship-building skills.

Responsibilities

• Build rapport with customers and identify their needs.
• Promote products and services that best suit customer requirements.
• Handle objections effectively and close sales.
• Cross-sell and upsell additional services where appropriate.
• Achieve sales and quality targets.

Skills

Rapport building

Needs analysis

Consultative selling

Pricing articulation

Negotiation

Objection handling

Communication skills

Relationship building

Target-driven

Education

Matric / Grade 12

Job description

Job Description

Inbound Sales Advisor

Purpose of the Role

We're looking for confident, customer-focused sales professionals to join our team.

Key Responsibilities

• Build rapport with customers and identify their needs.
• Promote products and services that best suit customer requirements.
• Handle objections effectively and close sales.
• Cross-sell and upsell additional services where appropriate.
• Achieve sales and quality targets.

Skills & Competencies

• Ability to build immediate rapport with customers.
• Strong needs-analysis and consultative selling skills.
• Ability to articulate product value and pricing accurately.
• Confident sales closing and negotiation skills.
• Strong objection-handling abilities.
• Excellent communication and relationship-building skills.
• Customer-focused with a results-driven mindset.
• Ability to thrive in a target-driven environment.

Minimum Requirements

• Grade 12 / Matric.
• Minimum 12 months' inbound sales experience.
• Strong communication, sales, and relationship-building skills.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.

The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work every day like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”