Elite VIP Casino Host & Personal Concierge

SkillsMap; Polokwane; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Sun International is seeking a VIP Personal Host in Polokwane to deliver personalised experiences to VIP casino customers and support acquisition, growth, and retention of valuable relationships.

As the dedicated point of contact, you will anticipate and coordinate guest requirements, manage meet-and-greet, transport, accommodation and gaming support, and ensure seamless service across the customer journey.

Qualifications

• Proven ability to build and maintain relationships with VIP casino customers.
• Ability to coordinate meet-and-greet, transport, accommodation and other VIP requirements.
• Experience in high-touch personalised service and guest relations.

Responsibilities

• Build and maintain strong relationships with VIP clients throughout their journey.
• Act as dedicated point of contact; coordinate VIP requirements.
• Host customers in Privé and private gaming spaces; manage CRM profiles and reporting.

Skills

VIP relationships

Problem solving

Customer centricity

Teamwork

Adaptability

Integrity

Lifelong learning

Continuous improvement

Education

Grade 12

Gaming Licence requirements

Tools

Salesforce / CRM Management

Job description

Sun International is seeking a VIP Personal Host in Polokwane to deliver personalised experiences to VIP casino customers and support acquisition, growth, and retention of valuable relationships.

As the dedicated point of contact, you will anticipate and coordinate guest requirements, manage meet-and-greet, transport, accommodation and gaming support, and ensure seamless service across the customer journey.