E-commerce Sales Associate

Placements24; Soweto; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Competitive entry-level salary

Professional development and training

Friendly team environment

Growth opportunities in e-commerce

Soweto community focus

Job summary

Placements24 in Soweto invites an energetic E-commerce Sales Associate to help customers, process online orders, and support online sales growth. You will be the first contact for many shoppers, delivering friendly service and accurate order handling.

This entry-level role is ideal for someone who loves sales, communicates clearly in English, and is eager to learn about products and e-commerce. You will work closely with a welcoming team to meet personal and store targets.

Qualifications

• High school diploma or equivalent required; relevant certifications are a plus.
• Proven experience in a customer service or sales role is advantageous, preferably in an e-commerce setting.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong command of the English language, both written and verbal.

Responsibilities

• Assist customers with inquiries regarding products, orders, and shipping via email, phone, and website chat.
• Process online orders accurately and efficiently, ensuring all details are correct.
• Handle customer returns and exchanges in a professional and timely manner.
• Provide product information and recommendations to customers to facilitate sales.
• Monitor online sales channels and identify potential issues or opportunities.
• Maintain a high level of product knowledge to effectively assist customers.
• Collaborate with the marketing team on promotional activities and customer outreach.
• Gather customer feedback and report any recurring issues or suggestions for improvement.
• Assist with updating product information and descriptions on the e-commerce website.
• Contribute to achieving individual and team sales targets.

Skills

Customer service

Sales experience

Communication skills

English proficiency

Education

High school diploma or equivalent

Job description

About the Role

Our client is seeking an enthusiastic and customer-focused E-commerce Sales Associate to join their dynamic team in Soweto, Gauteng. This role is crucial in assisting customers, processing online orders, and contributing to the overall sales success of our e-commerce operations. You will be the first point of contact for many online customers, providing exceptional service and support to ensure a positive shopping experience. The ideal candidate is passionate about sales, has excellent communication skills, and possesses a keen interest in e-commerce. This is a fantastic entry-level opportunity for an individual looking to build a career in online retail and contribute to a growing business in Soweto.

Key Responsibilities

• Assist customers with inquiries regarding products, orders, and shipping via email, phone, and website chat.
• Process online orders accurately and efficiently, ensuring all details are correct.
• Handle customer returns and exchanges in a professional and timely manner.
• Provide product information and recommendations to customers to facilitate sales.
• Monitor online sales channels and identify potential issues or opportunities.
• Maintain a high level of product knowledge to effectively assist customers.
• Collaborate with the marketing team on promotional activities and customer outreach.
• Gather customer feedback and report any recurring issues or suggestions for improvement.
• Assist with updating product information and descriptions on the e-commerce website.
• Contribute to achieving individual and team sales targets.

Requirements

• High school diploma or equivalent qualification required; relevant certifications are a plus.
• Proven experience in a customer service or sales role is advantageous, preferably in an e-commerce setting.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong command of the English language, both written and verbal.
• Proficiency in basic computer applications and comfortable learning new software.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
• A positive attitude, enthusiasm, and a strong customer-centric approach.
• Ability to work effectively as part of a team in Soweto.
• Detail-oriented and possesses good organizational skills.
• Genuine interest in e-commerce and online sales.

Benefits

• Competitive entry-level salary and potential for performance-based incentives.
• Opportunity to gain valuable experience in the thriving e-commerce industry.
• Be part of a supportive and friendly team environment.
• Professional development and training programs available.
• Work within the vibrant community of Soweto.
• Contribute to the growth and success of an online business.
• Regular opportunities for learning and skill enhancement.