E-commerce Operations Assistant

Placements24; East London; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Competitive entry-level salary

Provident fund contribution

Employee discounts on home decor

Friendly team environment

Career advancement opportunities

Regular team social events

Training on e-commerce operations

Job summary

Placements24 is seeking an enthusiastic E-commerce Operations Assistant to support day-to-day operations in East London, Eastern Cape. This entry-level to mid-level role focuses on listing management, order processing, logistics coordination, and customer service.

A proactive attitude and strong organization help you learn the ropes quickly. You will work closely with the E-commerce Operations Manager to maintain inventory, respond to inquiries, and improve processes, while gaining hands-on

Qualifications

• High school diploma or equivalent; a certificate in Business Administration is a plus.
• Experience in administrative, operations, or customer service roles is beneficial.
• Familiarity with e-commerce platforms or online marketplaces is advantageous.
• Strong organizational and time-management skills are essential.
• Proactive, positive attitude with willingness to learn and grow in a team.

Responsibilities

• Assist with managing product listings on the e-commerce platform, uploading new products and updating information.
• Process customer orders accurately and ensure timely dispatch.
• Coordinate with shipping carriers to schedule pickups and track shipments.
• Respond to customer inquiries related to orders, shipping, and returns in a timely manner.
• Maintain accurate inventory records and assist with stocktake activities.
• Prepare shipping labels and packaging materials.
• Resolve order fulfillment issues or discrepancies as they arise.
• Ensure the online store’s operational aspects are well-maintained.
• Support the E-commerce Operations Manager with administrative tasks.
• Contribute to improving operational processes and efficiency.

Skills

Organizational skills

Time management

Written & verbal communication

Teamwork

Proactive attitude

Education

High school diploma

Business Administration certificate

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

About the Role

Our client, a vibrant online retailer specializing in home decor, is seeking an enthusiastic and detail-oriented E-commerce Operations Assistant to support their team in **East London, Eastern Cape**. This entry-level to mid-level role is crucial for the smooth day-to-day running of the e-commerce operations. You will assist in managing product listings, processing orders, coordinating with logistics partners, and ensuring overall operational efficiency. The ideal candidate has a proactive attitude, strong organizational skills, and an interest in learning the intricacies of e-commerce operations. Join our client in **East London** and gain invaluable experience in a fast-growing online business.

Key Responsibilities

• Assist with the management of product listings on the e-commerce platform, including uploading new products and updating existing information.
• Process customer orders accurately and efficiently, ensuring timely dispatch.
• Coordinate with shipping carriers and logistics providers to schedule pickups and track shipments.
• Respond to customer inquiries related to orders, shipping, and returns in a professional and timely manner.
• Maintain accurate inventory records and assist with stocktakes.
• Prepare shipping labels and packaging materials.
• Assist in resolving any order fulfillment issues or discrepancies.
• Ensure the online store's operational aspects are well-maintained.
• Support the E-commerce Operations Manager with various administrative tasks.
• Contribute to improving operational processes and efficiency.

Requirements

• High school diploma or equivalent; a certificate in Business Administration or a related field is a plus.
• Previous experience in an administrative, operations, or customer service role is beneficial.
• Familiarity with e-commerce platforms or online marketplaces is advantageous.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Proficiency in basic computer applications like Microsoft Office Suite (Word, Excel, Outlook).
• A proactive and positive attitude with a willingness to learn.
• Ability to work effectively both independently and as part of a team.
• Must be able to commute to **East London, Eastern Cape**.

Benefits

• Competitive entry-level salary.
• Opportunity to develop skills in a growing e-commerce sector.
• Employee discounts on beautiful home decor products.
• A friendly and supportive team environment.
• Potential for career advancement within the company.
• Contribution towards a provident fund.
• Regular team social events.
• Training on e-commerce operations and best practices.