Assistant E-commerce Manager

Placements24; East London; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts

Training opportunities

Collaborative environment

Job summary

Placements24 is seeking an Assistant E-commerce Manager to support online operations for our East London store. The role blends remote work with in-person collaboration, focusing on product content, inventory, and customer service within an established retail brand.

You will work under the E-commerce Manager to optimize the website, assist campaigns, and analyze sales data to drive growth. A 2+ year track in e-commerce and strong organizational skills are essential.

Qualifications

• Requires 2+ years in e-commerce or online retail.
• Familiar with Shopify or WooCommerce.
• Basic SEO/SEM and social media knowledge.
• Strong organizational and communication skills.
• Proactive and customer-focused.
• Hybrid work availability in East London.

Responsibilities

• Assist in managing and optimizing the e-commerce website.
• Upload and maintain product information (descriptions, images, pricing).
• Support digital marketing campaigns across channels.
• Monitor online inventory and coordinate with fulfillment.
• Respond to customer inquiries via email and live chat.
• Analyze website performance and sales data.
• Develop new features and improvements for the platform.
• Ensure content is accurate and brand-aligned.
• Help manage customer reviews and feedback.
• Support the E-commerce Manager with daily tasks.

Skills

E-commerce

Digital Marketing

Shopify

WooCommerce

SEO/SEM

Content Management

Customer Service

Organizational Skills

Communication

Excel

Education

High school diploma

Diploma or degree in related field

Tools

Shopify

WooCommerce

CMS

Job description

About the Role

Our client, an established retail brand, is looking for a proactive and detail-oriented Assistant E-commerce Manager to support the E-commerce Manager in overseeing online operations for their store in **East London**. This role is vital in ensuring the smooth functioning of the online store, managing product content, supporting marketing initiatives, and enhancing the customer journey. The ideal candidate will possess a strong understanding of e-commerce platforms, digital marketing basics, and excellent organizational skills. You will assist in managing inventory levels online, processing orders, and responding to customer inquiries to ensure customer satisfaction. We are seeking an individual who is eager to learn, contributes positively to the team, and is committed to the success of our online presence in the **Eastern Cape**. This hybrid role offers a great balance between remote work and in-person collaboration.

Key Responsibilities

• Assist in the management and optimization of the company's e-commerce website.
• Upload and maintain product information, including descriptions, images, and pricing.
• Support the execution of digital marketing campaigns across various channels.
• Monitor online inventory levels and coordinate with fulfillment teams to ensure timely order processing.
• Respond to customer inquiries and provide excellent customer service via email and online chat.
• Assist in analyzing website performance and sales data to identify areas for improvement.
• Contribute to the development of new features and improvements for the e-commerce platform.
• Ensure website content is accurate, up-to-date, and adheres to brand guidelines.
• Help manage customer reviews and feedback.
• Support the E-commerce Manager in day-to-day operational tasks.

Requirements

• Minimum of 2 years of experience in e-commerce, digital marketing, or a related online retail role.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) and CMS.
• Basic understanding of SEO, SEM, and social media marketing principles.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Customer-focused mindset with a passion for delivering great service.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office Suite, particularly Excel.
• A proactive attitude and a willingness to take on new challenges.
• High school diploma or equivalent; a relevant diploma or degree is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to grow within the e-commerce sector at a reputable retail company.
• Hybrid work model offering flexibility.
• Employee discounts on company products.
• Training and development opportunities.
• A collaborative and supportive team environment in **East London**.