E-Commerce & POS Support Specialist

Nicfurniture; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Nicfurniture in Cape Town seeks a customer service professional to provide exemplary support for e-commerce and Level 1 POS queries, ensuring accuracy and adherence to company policies. Resolve queries across platforms promptly, provide out-of-the-box solutions, and proactively manage workload to sustain service levels.

Experience with e-commerce payments and POS tech is beneficial. Join a dynamic, fast-paced team in a role requiring meticulous records management, strong communication, and a

Qualifications

• Matric/equivalent; tertiary qualification advantageous.
• 2+ years experience in a customer service environment handling e-commerce and POS queries.
• Ecommerce, Online Payments Process, POS and Technical experience required.
• Detail-oriented with high accuracy.
• Familiar with operating systems and basic network concepts.
• Proficient with support ticketing systems and CRM software.
• Excellent interpersonal and communication skills.
• Proficient in written and verbal communication.
• Ability to work independently and as part of a team.
• Strong problem-solving and attention to detail.
• Willing to work shifts 8am-6pm, Mon-Sat and public holidays when required.

Responsibilities

• Provide exceptional customer service to stakeholders.
• Resolve queries on e-commerce and Level 1 POS platforms.
• Maintain service quality per company policies.
• Offer out-of-the-box solutions.
• Follow and execute support protocols.
• Proactively manage workload across platforms.
• Retain merchants through service excellence.
• Provide technical support; fintech knowledge beneficial.
• Collaborate to resolve queries and improve service delivery.
• Stay updated on product features and industry trends.
• Conduct follow-up calls to ensure satisfaction.

Skills

Customer service

E-commerce knowledge

POS experience

Technical knowledge

Attention to detail

Operating systems familiarity

CRM proficiency

Interpersonal skills

Written communication

Verbal communication

Team player

Problem solving

Multitasking

Shift flexibility

Education

Matric/equivalent

Tertiary qualification advantageous

Tools

CRM software

Ticketing systems

Job description

Nicfurniture in Cape Town seeks a customer service professional to provide exemplary support for e-commerce and Level 1 POS queries, ensuring accuracy and adherence to company policies. Resolve queries across platforms promptly, provide out-of-the-box solutions, and proactively manage workload to sustain service levels.

Experience with e-commerce payments and POS tech is beneficial. Join a dynamic, fast-paced team in a role requiring meticulous records management, strong communication, and a