Fintech & E-commerce Support Specialist (POS)

Nicfurniture; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Network International is seeking a customer service professional to handle e-commerce and POS related queries with meticulous attention to quality standards. You will resolve platform queries, deliver courteous service, and provide innovative solutions while following defined support protocols.

Join a dynamic team, manage workloads across platforms, and maintain accurate interaction records. The role requires fintech awareness, strong communication, and a proactive mindset to enhance service

Qualifications

• Matric/equivalent; tertiary qualification advantageous.
• 2+ years in customer service handling e-commerce and POS queries.
• Ecommerce, Online Payments Process, POS and technical experience required.
• Detail-oriented with high accuracy.
• Familiar with various operating systems and network concepts.
• Proficiency using support ticketing systems and CRM software.
• Excellent interpersonal and written/verbal communication skills.
• Ability to work independently and in a team.
• Strong problem-solving and multitasking in a fast-paced environment.
• Willingness to work shifts 8am–6pm, Mon–Sat and public holidays.

Responsibilities

• Provide exceptional customer service to stakeholders with attention to quality standards.
• Resolve queries logged across platforms for e-commerce and POS.
• Deliver authentic, courteous service per company policies.
• Provide out-of-the-box solutions to queries.
• Follow support protocols aligned to business needs.
• Proactively manage workload across platforms.
• Retain merchants via service excellence and authentic methodology.
• Provide technical support where required (fintech knowledge beneficial).
• Collaborate with internal/external stakeholders to resolve queries.
• Demonstrate eagerness to learn and improve within the business.
• Maintain integrity and commitment to customer satisfaction.
• Work in a dynamic, fast-paced, adaptable team environment.
• Be open to feedback, mentoring, and growth within the business.
• Take accountability for tasks and complete them proficiently.
• Maintain records of interactions and resolutions in internal systems.
• Collaborate to resolve complex technical issues.
• Stay updated on product features and industry trends.
• Conduct follow-up calls to ensure satisfaction and resolution.

Skills

Customer service

E-commerce

POS

Technical experience

Attention to detail

Operating systems knowledge

CRM software

Ticketing systems

Interpersonal communication

Written communication

Teamwork

Problem solving

Multitasking

Education

Matric/equivalent

Tertiary qualification advantageous

Tools

CRM software

Support ticketing systems

Job description

Network International is seeking a customer service professional to handle e-commerce and POS related queries with meticulous attention to quality standards. You will resolve platform queries, deliver courteous service, and provide innovative solutions while following defined support protocols.

Join a dynamic team, manage workloads across platforms, and maintain accurate interaction records. The role requires fintech awareness, strong communication, and a proactive mindset to enhance service