E-commerce Ops & Logistics Specialist – Mossel Bay

Placements24; Mossel Bay; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Professional growth opportunities

Job summary

Placements24 is seeking an E-commerce Operations & Logistics Coordinator in Mossel Bay, Western Cape. You will manage order fulfillment, inventory control, and coordination with 3PL providers to ensure timely product delivery.

The role emphasizes accuracy, problem-solving, and collaboration with customer service, aiming to enhance customer satisfaction and optimize supply chain efficiency in a coastal setting.

Qualifications

• 2+ years experience in e-commerce operations, logistics, or supply chain management.
• Strong understanding of inventory management principles and practices.
• Experience with e-commerce platforms and order management systems.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Detail-oriented with high accuracy in data entry and record-keeping.

Responsibilities

• Oversee the entire order fulfillment process, from receiving orders to dispatching shipments accurately and efficiently.
• Manage inventory levels, conduct regular stocktakes, and minimize stockouts/overstock.
• Coordinate with 3PL providers and carriers for timely and cost-effective delivery.
• Process returns and exchanges to ensure a smooth customer experience.
• Maintain records of inventory, orders, and shipments in the e-commerce platform and inventory system.
• Identify opportunities to improve operational efficiency and reduce costs within the supply chain.
• Liaise with customer service to resolve order-related issues or queries.
• Ensure compliance with shipping regulations and documentation requirements.
• Monitor shipping performance and address delays or issues promptly.
• Contribute to continuous improvement of e-commerce operational processes.

Skills

E-commerce operations

Inventory management

Logistics coordination

Order management systems

Data entry accuracy

Microsoft Office / Google Workspace

Communication skills

Tools

Microsoft Excel

Google Workspace

Carrier portals

Job description

Placements24 is seeking an E-commerce Operations & Logistics Coordinator in Mossel Bay, Western Cape. You will manage order fulfillment, inventory control, and coordination with 3PL providers to ensure timely product delivery.

The role emphasizes accuracy, problem-solving, and collaboration with customer service, aiming to enhance customer satisfaction and optimize supply chain efficiency in a coastal setting.