E-commerce Manager, Multi-Brand Retail

Frontierco; George; Sur place; ZAR 360 000 - 720 000; Plein temps

Résumé du poste

Frontierco is seeking an experienced e-commerce operations lead based in George, South Africa. You will own sales, GP%, and target delivery across multiple retail brands on WooCommerce/WordPress, collaborating with buyers, planners, warehouse managers, customer care, and marketing to keep products, stock, and the website on track.

You’ll handle catalog management, SEO, paid media, analytics, and CRM workflows, while ensuring compliance and timely product drops.

Qualifications

• Experience driving e-commerce performance across multiple brands.
• Ability to partner with buyers, planners, and marketing teams.
• Strong analytics to track sales, GP%, AOV, conversions, and attribution.
• Proven catalog management, SEO, and content optimization.
• Familiarity with email automation and CRM workflows.

Responsabilités

• Own e-commerce sales and profitability targets for brands.
• Coordinate product onboarding with buyers and planners.
• Align website with marketing calendars and campaigns.
• Manage stockholding and customer service processes online.
• Perform monthly and quarterly performance reviews and reporting.

Connaissances

E-commerce strategy

Cross-functional collaboration

Data analysis

Brand performance understanding

Communication

Outils

WooCommerce

Elementor

GA4

Clarity

Google Search Console

Excel

Rank Math

Meta Ads

Google Ads

FunnelKit

Description du poste

George Industria, South Africa

Role summary: Runs e-commerce across multiple retail brands on WooCommerce and WordPress, owning sales, GP% and target delivery. Works closely with buyers and planners, warehouse managers, customer care and marketing to keep products, stock, customer service and the website on track.

Key requirements

• Product onboarding: Liaise with buyers and planners on product ranges for each season. Ensure images and descriptions are correct and loaded in time for product drops.
• Marketing alignment: Work closely with marketing to ensure the website reflects marketing calendars, promotions, currently running ads, mailers and social media.
• Stockholding, customer service and reviews: Manage stockholding with online warehouse managers, and customer queries with customer care custodians. Manage customer reviews.
• E-commerce operations: Proficient in WooCommerce. Catalogue management and audits, category taxonomy, and diagnosing sync issues, including stock-on-hand discrepancies.
• Compliance: Ensure website policies are up to date and the business is compliant.
• Paid media: Working knowledge of Meta Ads and Google Ads, including catalogue and feed management.
• Analytics: GA4, Clarity, Google Search Console and advanced Excel.
• Web and content: Product and category copy and campaign pages. Proficiency in Elementor is beneficial.
• SEO: Rank Math and meta optimisation at scale.
• Email and CRM: FunnelKit automations (welcome, abandoned cart, win-back), email copy and customer segmentation.

Brand performance and reporting

• Full understanding of brand performance: net sales, GP%, margin, AOV, conversion, channel attribution and category mix
• Own and reach sales and profitability targets for each brand
• Monthly sales reporting, tracking month-on-month and against target
• Quarterly performance reviews (e.g. Q1 and Q3) across each brand, covering trends, drivers and recommendations
• Reporting on traffic and channel performance using GA4, alongside paid media results
• Analysing category and product performance to inform merchandising, promotions and campaign priorities
• Customer analysis, including segmentation and repeat purchase behaviour
• Presenting results and next steps to leadership

Requirements

• Product onboarding: Liaise with buyers and planners on product ranges for each season. Ensure images and descriptions are correct and loaded in time for product drops.
• Marketing alignment: Work closely with marketing to ensure the website reflects marketing calendars, promotions, currently running ads, mailers and social media.
• Stockholding, customer service and reviews: Manage stockholding with online warehouse managers, and customer queries with customer care custodians. Manage customer reviews.
• E-commerce operations: Proficient in WooCommerce. Catalogue management and audits, category taxonomy, and diagnosing sync issues, including stock-on-hand discrepancies.
• Compliance: Ensure website policies are up to date and the business is compliant.
• Paid media: Working knowledge of Meta Ads and Google Ads, including catalogue and feed management.
• Analytics: GA4, Clarity, Google Search Console and advanced Excel.
• Web and content: Product and category copy and campaign pages. Proficiency in Elementor is beneficial.
• SEO: Rank Math and meta optimisation at scale.
• Email and CRM: FunnelKit automations (welcome, abandoned cart, win-back), email copy and customer segmentation.