E-commerce Growth Leader — Sales & CX

Kontak Recruitment; Pretoria; On-site; ZAR 223,000 - 391,000; Full time

Benefits offered by this job

Performance incentives

Job summary

Kontak Recruitment in Pretoria is seeking an E-commerce Sales & Customer Experience Manager to elevate an established online store. You will drive sales, optimize the customer journey from first enquiry to purchase, and grow the online customer base while ensuring a positive experience.

You will collaborate with the marketing team and product administrator to own online sales performance and contribute directly to business growth, with a competitive monthly salary and incentives.

Qualifications

• 3–5 years’ experience in e-commerce sales or online retail management.
• Proven track record of growing online sales and achieving commercial targets.
• Practical experience working with Shopify.
• Good working knowledge of Google Ads, Meta Ads and digital marketing campaigns.
• Understanding of conversion optimisation, customer retention and online sales strategies.
• Experience in fashion, footwear or lifestyle retail will be highly advantageous.
• Excellent written and verbal communication skills.
• Strong customer service skills with the confidence and ability to close sales.
• Analytical, commercially aware and comfortable working with sales figures and performance targets.
• Self-motivated, proactive and able to take ownership of results.

Responsibilities

• Take ownership of e-commerce sales, revenue growth and conversion targets.
• Develop strategies to attract new customers, increase repeat business and improve customer retention.
• Manage and optimise digital advertising campaigns across Google, Meta and other relevant platforms.
• Respond to customer enquiries via WhatsApp, email and online channels, converting enquiries into sales.
• Follow up on potential customers, abandoned checkouts and outstanding sales opportunities.
• Work closely with the marketing team on promotions, campaigns and initiatives to drive online sales.
• Monitor website performance, advertising spend, conversion rates and overall profitability.
• Identify opportunities to improve the online shopping experience and customer journey.
• Provide weekly sales and performance reports, highlighting results and opportunities for improvement.

Skills

Analytical thinking

Commercial acumen

Customer service excellence

Written and verbal communication

Self-motivated

Ownership mindset

Close sales

Tools

Shopify

Google Ads

Meta Ads

Job description

Kontak Recruitment in Pretoria is seeking an E-commerce Sales & Customer Experience Manager to elevate an established online store. You will drive sales, optimize the customer journey from first enquiry to purchase, and grow the online customer base while ensuring a positive experience.

You will collaborate with the marketing team and product administrator to own online sales performance and contribute directly to business growth, with a competitive monthly salary and incentives.