Duty Manager – Waterberg Mountains, Limpopo

HospitalityandOutdoor; Limpopo; On-site; ZAR 134,000 - 167,000; Full time

Benefits offered by this job

Housing

Meals included

Job summary

Hospitality and Outdoor in Limpopo, South Africa, seeks a Lodge Operations Supervisor to oversee daily lodge operations during shifts, welcome guests, and ensure a professional, personalised arrival and departure experience. You will stay visible to guests and coordinate with housekeeping, front office, F&B, maintenance and guiding teams.

This role requires previous hospitality experience in a lodge or hotel, supervisory or duty management exposure is advantageous.

Qualifications

• Previous hospitality experience in a lodge, hotel or similar guest-focused establishment is required.
• Supervisory or duty management experience is advantageous.

Responsibilities

• Oversee daily lodge operations during assigned shifts.
• Welcome guests and ensure a professional, personalised arrival and departure experience.
• Remain visible and available to guests throughout their stay.
• Handle guest requests, feedback and complaints promptly and professionally.
• Conduct lodge briefings and communicate operational information to relevant departments.
• Coordinate with housekeeping, front office, food and beverage, maintenance and guiding teams.
• Monitor service delivery and ensure lodge standards are maintained.
• Assist with restaurant service, hosting and general food and beverage operations when required.
• Support reception duties, guest accounts, reservations and administrative tasks.
• Complete daily operational checks and report maintenance or service concerns.
• Assist with staff supervision, shift allocation and on-the-job guidance.
• Ensure guest areas are clean, presentable and ready for service.
• Support stock control, cash-ups and other operational procedures.
• Follow health, safety and lodge policies.

Skills

Guest relations

Problem solving

Communication

Interpersonal skills

Organisational skills

Calm under pressure

Flexible hours

Job description

Hospitality and Outdoor

Starting Date: ASAP

Establishment: Game Lodge

Additional Benefits

• Housing
• Meals

Job Description & Requirements

• Oversee daily lodge operations during assigned shifts.
• Welcome guests and ensure a professional, personalised arrival and departure experience.
• Remain visible and available to guests throughout their stay.
• Handle guest requests, feedback and complaints promptly and professionally.
• Conduct lodge briefings and communicate operational information to relevant departments.
• Coordinate with housekeeping, front office, food and beverage, maintenance and guiding teams.
• Monitor service delivery and ensure lodge standards are maintained.
• Assist with restaurant service, hosting and general food and beverage operations when required.
• Support reception duties, guest accounts, reservations and administrative tasks.
• Complete daily operational checks and report maintenance or service concerns.
• Assist with staff supervision, shift allocation and on-the-job guidance.
• Ensure guest areas are clean, presentable and ready for service.
• Support stock control, cash-ups and other operational procedures.
• Follow health, safety and lodge policies.
• Previous hospitality experience in a lodge, hotel or similar guest-focused establishment is required.
• Supervisory or duty management experience is advantageous.
• Strong guest relations and problem-solving abilities.
• Confident communication and professional interpersonal skills.
• Organised, reliable and able to remain calm under pressure.
• Comfortable working flexible hours, weekends and public holidays.
• Willing to live and work in a remote lodge environment.
• A valid driver's licence and experience with hospitality systems would be advantageous.

Package

• Salary: R12,000 - R15,000 depending on experience
• Accommodation: Live-in, single accommodation only
• Meals included