Senior Duty Manager – Welgevonden Game Reserve

HospitalityandOutdoor; Limpopo; On-site; ZAR 156,000 - 179,000; Full time

Benefits offered by this job

Housing

Live-In accommodation

Job summary

Welgevonden Game Reserve’s Five‑Star Safari Lodge in Limpopo invites an experienced Senior Duty Manager to lead guest experiences from arrival to departure, coordinate special celebrations, and ensure five‑star standards across suites, dining, and services.

You will manage daily briefs, budget controls, stock variances and reporting, while guiding a small team in a demanding luxury environment. A hands‑on leader with a valid driver’s license is essential.

Qualifications

• Proven leadership in senior duty management or luxury hospitality.
• Experience in a luxury safari lodge or tented camp.
• Opera proficiency is essential.
• Budgeting, cost control and stock management experience.
• Valid driver’s license and willingness to flex hours.

Responsibilities

• Lead the guest experience from arrival through departure with personalised service.
• Coordinate honeymoon/anniversary arrangements and special guest requests.
• Resolve guest complaints professionally and implement service recovery actions.
• Lead daily operational briefings and ensure smooth handovers.
• Coordinate housekeeping, maintenance, F&B and guest-service activities.
• Inspect suites, decks, pools and spaces to uphold five-star standards.
• Oversee restaurant timings around game-drive schedules.
• Manage stock, purchasing controls, variances and cost control.
• Prepare weekly operational reports and assist payroll administration.

Skills

Guest relations

Team leadership

Complaint handling

Administration

Reporting

Decision making under pressure

Tools

Opera

Job description

Senior Duty Manager

Establishment: Game Lodge

Full Time

Limpopo

Additional Benefits

• Housing

Job Description & Requirements

• Lead the guest experience from arrival through to departure, ensuring attentive, discreet and personalised service.
• Coordinate honeymoon and anniversary arrangements, private dining experiences, dietary requirements and special guest requests.
• Resolve sensitive guest complaints professionally and ensure that agreed service‑recovery actions are completed.
• Lead daily operational briefings, communicate priorities and ensure effective departmental handovers.
• Coordinate housekeeping, maintenance, food and beverage, guiding and guest‑service activities.
• Inspect suites, private decks, plunge pools, public areas and dining spaces to ensure five‑star presentation standards.
• Oversee restaurant and private dining services, coordinating mealtimes around game‑drive schedules.
• Prioritise maintenance requirements according to guest impact and safety, escalating urgent concerns appropriately.
• Manage stock ordering and stocktakes, investigate variances and maintain effective purchasing controls.
• Monitor departmental expenditure, support payroll administration and prepare weekly operational reports.
• Proven leadership experience in senior duty management, assistant lodge management or a comparable luxury hospitality role is essential.
• Experience within a luxury safari lodge or tented camp environment is required.
• Strong guest relations, complaint handling, team leadership, administration and reporting skills.
• Proficiency in Opera is essential.
• Practical experience with budgets, cost control, purchasing, stocktakes and stock variances.
• A valid driver’s licence and willingness to work extended, flexible hours.
• A hands‑on leadership style, sound judgement, discretion and the ability to make independent decisions under pressure.

Package

Salary: R14 000 – R16 000 depending on experience

Accommodation: Live‑In

Five‑Star Safari Lodge – Welgevonden Game Reserve – Limpopo