Duty Manager | Luxury Stellenbosch Hotel | Lv

HotelJobs; Stellenbosch; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Kendrick Recruitment is seeking a hands-on Hotel Duty Manager to join a well-established wine farm in Stellenbosch. You’ll oversee front-of-house operations during your shift, greet guests, assist with check-ins and respond to requests to keep the hotel running smoothly.

In this role you’ll collaborate with housekeeping, food and beverage and maintenance, monitor guest areas, resolve issues promptly, and support the team on shift while providing calm leadership on weekends and holidays.

Qualifications

• Previous experience as a Duty Manager or Assistant Hotel Manager.
• Experience in a luxury hotel, wine estate or boutique property is a plus.
• Genuine interest in guest care and ability to handle complaints calmly.
• Hands-on management style with ability to lead a team during busy shifts.
• Strong communication, organisation and administrative skills.

Responsibilities

• Oversee hotel operations during your shift, with a focus on front of house and guest service.
• Assist with check-ins, check-outs and special requests, and handle guest concerns promptly and professionally.
• Work closely with housekeeping, food and beverage and maintenance to keep departments informed and resolve issues as they arise.
• Carry out regular checks of guest areas and follow up on any housekeeping or maintenance concerns.
• Support the team on shift, monitor performance and assist with training where needed.
• Keep senior management informed of any issues that need further attention.

Job description

Kendrick Recruitment is looking for a hands-on Hotel Duty Manager to join a well-established wine farm in Stellenbosch. You’ll be the person guests and staff can turn to during your shift. From welcoming arrivals and taking care of special requests to coordinating with housekeeping, food and beverage and maintenance, you’ll keep the hotel running smoothly and step in when something needs attention.

Key responsibilities

• Oversee hotel operations during your shift, with a focus on front of house and guest service.
• Assist with check-ins, check-outs and special requests, and handle guest concerns promptly and professionally.
• Work closely with housekeeping, food and beverage and maintenance to keep departments informed and resolve issues as they arise.
• Carry out regular checks of guest areas and follow up on any housekeeping or maintenance concerns.
• Support the team on shift, monitor performance and assist with training where needed.
• Keep senior management informed of any issues that need further attention.

What we’re looking for

• Previous experience as a Duty Manager or Assistant Hotel Manager.
• Experience in a luxury hotel, wine estate or boutique property would be an advantage.
• A genuine interest in looking after guests and the confidence to handle complaints calmly.
• A hands-on management style and the ability to lead and support a team during busy shifts.
• Strong communication, organisation and administrative skills.
• A professional manner and availability to work shifts, weekends and public holidays.