Duty Manager | Lb

HotelJobs; Cape Town; On-site; ZAR 183,000 - 219,000; Full time

Job summary

Kendrick Recruitment is seeking a professional and service-driven Duty Manager to join a charming 4-star Victorian boutique hotel in Cape Town. This role requires leadership and a strong guest focus to deliver exceptional service.

You'll oversee daily operations, supervise front desk teams, handle guest requests and complaints, and coordinate with housekeeping and maintenance to uphold high standards. A hands-on manager who can plan shifts and mentor staff will thrive.

Qualifications

• Experience in a Duty Manager or supervisory role in a hotel environment.
• Experience in a 4-star or boutique hotel is advantageous.
• Excellent communication, leadership and guest relations skills.
• Strong organisational skills and ability to multitask.
• Hands-on approach with problem-solving abilities.
• Professional manner and passion for hospitality.

Responsibilities

• Oversee daily hotel operations to ensure smooth and efficient service.
• Supervise front office and guest-facing teams, ensuring high service standards.
• Handle guest enquiries, requests and complaints professionally.
• Monitor check-in and check-out procedures and ensure a seamless guest experience.
• Support staff management, including shift planning and team coordination.
• Liaise with housekeeping, maintenance and other departments to maintain operational standards.
• Assist with administrative duties, reporting and operational procedures.
• Ensure the hotel maintains its reputation for quality service and attention to detail.

Skills

Leadership

Guest relations

Communication

Multitasking

Problem-solving

Staff management

Team coordination

Job description

Duty Manager | 4-Star Victorian Boutique Hotel | Cape Town, Western Cape

Kendrick Recruitment is seeking a professional and service-driven Duty Manager to join a charming 4-star Victorian boutique hotel in Cape Town. This is an excellent opportunity for a hospitality professional with strong leadership skills and a passion for delivering exceptional guest experiences.

Key Responsibilities:

• Oversee daily hotel operations to ensure smooth and efficient service.
• Supervise front office and guest-facing teams, ensuring high service standards.
• Handle guest enquiries, requests and complaints professionally.
• Monitor check-in and check-out procedures and ensure a seamless guest experience.
• Support staff management, including shift planning and team coordination.
• Liaise with housekeeping, maintenance and other departments to maintain operational standards.
• Assist with administrative duties, reporting and operational procedures.
• Ensure the hotel maintains its reputation for quality service and attention to detail.

Requirements:

• Previous experience in a Duty Manager or supervisory role within a hotel environment.
• Experience in a 4-star or boutique hotel will be advantageous.
• Excellent communication, leadership and guest relations skills.
• Strong organisational skills and the ability to multitask.
• A hands-on approach with excellent problem-solving abilities.
• A professional manner and a passion for hospitality.

Salary: R18,000 per month.