Luxury Hotel Duty Manager – Stellenbosch Wine Estate

Kendrick Recruitment; Stellenbosch; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Kendrick Recruitment seeks an experienced Hotel Duty Manager for a prestigious wine farm in Stellenbosch, Western Cape. The role focuses on delivering exceptional guest experiences and maintaining top hospitality standards.

The position involves overseeing daily hotel operations, coordinating with departments, and leading front-of-house teams to ensure smooth service delivery. Negotiable salary based on experience.

Qualifications

• Experience as Duty Manager or Assistant Hotel Manager.
• Luxury hotel, wine estate or boutique hospitality experience preferred.
• Strong leadership and communication skills.
• Excellent guest relations and problem-solving abilities.
• Good organisational and administrative skills.
• Ability to work shifts, weekends and holidays.

Responsibilities

• Oversee daily hotel operations and ensure departmental efficiency.
• Be the point of contact for guests and handle queries or complaints professionally.
• Supervise front-of-house operations and support departmental teams.
• Maintain high standards of guest service, presentation and hospitality.
• Coordinate with housekeeping, food & beverage and maintenance teams.
• Monitor staff performance and assist with training and development.
• Conduct operational checks and ensure property is well maintained.
• Assist with guest arrivals, departures and special requests.
• Address operational challenges promptly and report to senior management.

Skills

Duty Manager exp

Leadership

Guest relations

Communication

Administrative skills

Job description

Kendrick Recruitment seeks an experienced Hotel Duty Manager for a prestigious wine farm in Stellenbosch, Western Cape. The role focuses on delivering exceptional guest experiences and maintaining top hospitality standards.

The position involves overseeing daily hotel operations, coordinating with departments, and leading front-of-house teams to ensure smooth service delivery. Negotiable salary based on experience.