Outlet / Restaurant Manager

The Capital; Ballito; On-site; ZAR 350,000 - 420,000; Full time

Job summary

The Capital Hotels in KwaZulu-Natal Ballito is seeking a Restaurant Manager to take full ownership of the restaurant outlet's performance, driving revenue and guest satisfaction while ensuring SOPs, hygiene and safety. This role requires 4-6+ years in F&B operations, including 2-3 years in a management role, and proven customer-service leadership.

You will control labour and costs, lead and develop the team, and work to deliver consistent, high-quality service in a dynamic hospitality

Qualifications

• Matric is required.
• Hospitality or Food Services Management Qualification is required.
• 4-6+ years in Food & Beverage operations, including 2-3 years as Restaurant Manager or Assistant Outlet Manager.

Responsibilities

• Owns restaurant outlet performance, driving revenue and profitability.
• Delivers guest experience and ensures SOPs, hygiene and safety.
• Controls labour, stock and expenses; leads and trains staff.
• Maintains leadership and staff development within the team.
• Communicates effectively with staff and guests.

Skills

Leadership

Customer service management

Team motivation

Communication

Problem solving

Financial management

Attention to detail

Interpersonal skills

Staff development

Restaurant operations knowledge

Education

Matric

Hospitality Management Qualification

Food Services Management Qualification

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description:

The Restaurant Manager takes full ownership of the restaurant outlet's performance, driving revenue and profitability targets, guest experience and operational compliance (SOPs, hygiene, safety). This includes controlling labour, stock and expense costs, and leading, developing and training the restaurant team to deliver consistent, high-quality service.

Minimum Requirements:

• Matric
• Hospitality or Food Services Management Qualification
• 4-6+ years' Food & Beverage operations experience, including at least 2-3 years as a Restaurant Manager or Assistant Outlet Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and waitering staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.