Support agent

CB Talents SP; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service organization in Johannesburg seeks a German-speaking Customer Service Advisor focused on providing high-quality customer experiences. Responsibilities include managing escalated cases, ensuring compliance with service levels, and maintaining customer data. Candidates should have a minimum of 6 months of call center experience and fluency in German. The role offers a competitive salary of R20,749, medical aid, pension fund, and a supportive environment for career growth.

Benefits

Monthly salary of R20,749

Medical aid for employee and dependents

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme (EAP)

Ongoing training and upskilling opportunities

Qualifications

• Minimum of 6 months international call centre experience is essential.
• Able to work shifts aligned to European business hours.
• Self-motivated, reliable, and highly responsible.

Responsibilities

• Take ownership of high-profile and escalated customer cases.
• Manage work orders in line with business SLAs.
• Deliver excellent customer experiences at all times.

Skills

Fluency in German (spoken and written)

Customer-focused skills

Problem-solving skills

Education

Completed Grade 12

Job description

With teams operating across multiple countries, we celebrate diversity and value what makes each individual unique. Youll be part of a supportive, people-first environment that prioritises collaboration, well-being, and professional growth—giving you the tools to succeed and build a career with long-term opportunities.

You will be working on-site from our Durban North Coast office, a dynamic and welcoming environment where teamwork, innovation, and customer focus come together. Youll join a close-knit community of like-minded professionals who often become friends for life.

What you will do in this role

• Take ownership of high-profile and escalated customer cases, managing them from start to resolution
• Manage work orders in line with defined business SLAs
• Proactively identify and offer solutions to customer issues or concerns
• Consistently apply agreed behavioural, quality, and compliance standards
• Share knowledge and best practices with team members
• Communicate relevant campaign or process updates to colleagues, customers, and managers
• Develop and maintain strong product and campaign knowledge within the retail environment
• Ensure first contact resolution wherever possible
• Protect customer data and information security, escalating issues using the correct internal processes
• Deliver excellent customer experiences at all times
• Verify and update customer information accurately
• Actively contribute to a positive and collaborative team culture

Your qualifications and experience

This German-speaking Customer Service Advisor – Retail role is a great fit if you:

• Have a minimum of 6 months international call centre experience (essential)
• Have completed Grade 12
• Are able to work shifts aligned to European business hours
• Are fluent in German (spoken and written)
• Are self-motivated, reliable, and highly responsible
• Have strong problem-solving and customer-focused skills

Whats in it for you?

We offer a competitive benefits package designed to support your lifestyle and career growth:

• Monthly salary of R20,749
• Medical aid / medical insurance for the employee and up to two dependents
• Pension fund
• Subsidised transport
• Group life cover
• Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will-writing support, and stress management resources
• Ongoing training, upskilling, and team-building opportunities
• An inclusive, engaging, and people-focused company culture