Durban On-Site Customer Support Specialist

Placements24; Durban; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Starting salary with performance-based

On-site work in Durban

Skill development opportunities

Employee wellness programs

Collaborative workplace culture

Team-oriented environment

Job summary

Placements24 in Durban is seeking a customer-focused Customer Service Representative to join our established team on-site. You will handle inquiries, process requests, and resolve issues with professionalism to ensure customer satisfaction in the local market.

The role emphasizes direct interaction, teamwork, and a supportive office environment with opportunities for skill development and advancement within the company.

Qualifications

• Prior experience in a customer service role, preferably in a call center or similar environment.
• Excellent verbal and written communication skills with a friendly tone.
• Strong listening and problem-solving abilities.
• Proficient with computer applications and data entry.

Responsibilities

• Handle inbound calls, emails, and messages, providing accurate information and support.
• Process customer requests, orders, and issues promptly and accurately.
• Educate customers on product features, services, and policies.
• Resolve complaints effectively, aiming for first-contact resolution.
• Document all interactions and outcomes in the company database.

Skills

Customer service experience

Excellent communication

Active listening

Problem-solving

Calm under pressure

Data entry & computer skills

Job description

Placements24 in Durban is seeking a customer-focused Customer Service Representative to join our established team on-site. You will handle inquiries, process requests, and resolve issues with professionalism to ensure customer satisfaction in the local market.

The role emphasizes direct interaction, teamwork, and a supportive office environment with opportunities for skill development and advancement within the company.