On-Site Client Support Specialist

Placements24; Vereeniging; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Overtime potential

Medical benefits

Retirement plan

Paid annual leave

Training opportunities

Career advancement

Job summary

Placements24 is seeking a proactive Client Support Agent in Vereeniging to handle inquiries, provide product information, and resolve issues in a face-to-face office setting. You will maintain CRM records, process service requests, and follow up to ensure satisfaction while building strong client relationships.

The role emphasizes clear communication, multitasking, and a commitment to exceptional service. On-site presence and collaboration with the support team are essential to maintain high

Qualifications

• Proven experience in a client support or customer service role.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and standard office applications.
• Strong ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to client inquiries via phone, email, and in-person interactions.
• Provide detailed information about products, services, and support options.
• Troubleshoot and resolve client issues, ensuring client satisfaction.
• Maintain accurate client records and update the CRM system regularly.
• Process service requests and follow up to ensure resolution.
• Gather client feedback to help improve service offerings.

Skills

Client support

Communication skills

CRM proficiency

Multitasking

On-site service

Education

High school diploma or equivalent

Tools

CRM software

Office applications

Job description

Placements24 is seeking a proactive Client Support Agent in Vereeniging to handle inquiries, provide product information, and resolve issues in a face-to-face office setting. You will maintain CRM records, process service requests, and follow up to ensure satisfaction while building strong client relationships.

The role emphasizes clear communication, multitasking, and a commitment to exceptional service. On-site presence and collaboration with the support team are essential to maintain high