Discovery Connect-Telesales Consultant-Vitality- JHB- TalentPool

Discovery Limited; Sandton; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Discovery Limited in Sandton is seeking a motivated telesales representative for the Discovery Connect Sales call centre to conduct Vitality telesales. You will handle inbound and outbound calls, manage administration, and contribute to achieving sales targets.

You will maintain accurate records, perform Financial Needs Analyses, and communicate with members via fax and email while ensuring service level agreements are met. Fluency in English and Afrikaans is preferred.

Qualifications

• Matric certificate or equivalent required.
• At least 2 years sales experience, preferably in outbound telesales.
• Minimum 1 year Vitality product knowledge is an advantage.
• PC literacy including email, Word and Excel.

Responsibilities

• Identify sales opportunities.
• Answer inbound calls timeously and make required outbound calls.
• Coordinate own administration.
• Maintaining accurate details and statistics of all queries.
• Conduct Financial Needs Analysis.
• Achieve Vitality sales target.
• Communication to members telephonically via fax and email.
• Adhering to service level agreements.

Skills

Target driven

Team player

Persuasiveness

Resilience

Time management

Self management

Attention to detail

Adaptability

Learns quickly

English/Afrikaans fluency

Education

Matric

Tertiary qualification an advantage

Tools

PC literacy

Email

Word

Excel

Job description

Job Description

Identifying sales opportunities.

• Answering inbound calls timeously and making required outbound calls

Co-ordination of own administration

Identifying sales opportunities

Maintaining accurate details and statistics of all queries

Key purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Vitality telesales.

Key Outputs

• Achieve Vitality Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal Attributes And Skills

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2years sales experience, preferably in an outbound telesales environment

Minimum 1 year Vitality product knowledge, Discovery Vitality Knowledge is an advantage

• PC literacy, email, word, excel
• Tertiary qualification an advantage

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.