Health Telesales Consultant - KZN

Discovery; Durban; On-site; ZAR 167,000 - 301,000; Full time

Job summary

Discovery Connect Sales is seeking a focused telesales agent in Durban to identify sales opportunities and engage members by phone and email. You will handle inbound and outbound calls, coordinate admin, and work toward quality targets while overcoming objections.

Ideal candidates will have Matric, 1+ year sales experience (health product knowledge a plus), and proficiency with PC tools. This is a full-time on-site role in a dynamic Discovery Health environment.

Qualifications

• Matric is required with health product knowledge advantageous.
• 1+ year of sales experience, outbound telesales preferred.
• RE5 qualification is an asset.

Responsibilities

• Identify sales opportunities.
• Answer inbound calls promptly and make outbound calls.
• Coordinate administration and maintain accurate records.
• Meet quality targets and handle objections.

Skills

Target driven

Team player

Goal oriented

Self motivated

Under pressure

Adapt to change

Self managed

Learn quickly

Fluent English/Afrikaans

Education

Matric

NQF5 & RE5

Tools

PC literacy

Email

Word

Excel

Job description

Select how often (in days) to receive an alert:

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Discovery – Connect

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Description

• Identifying sales opportunities
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.

The successful individual will be required to conduct Discovery Health telesales.

The successful individual will be required to perform on, but not limited to the following key outputs:

• Communication to members telephonically via fax and email
• Attending to general administration
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Self managed
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.