Health Telesales Consultant - KZN

Discovery Limited; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited in Durban seeks a driven telesales professional to conduct Health telesales within the Discovery Connect Sales call centre. You will identify sales opportunities, respond to inbound and outbound calls, and coordinate administration to support the sales process.

You will build knowledge of Discovery Health products, maintain accurate records, and work under pressure to meet targets, communicating with members via fax and email.

Qualifications

• Matric is required.
• NQF5 and RE5 qualification is advantageous.
• Tertiary qualification is an advantage.

Responsibilities

• Identify sales opportunities.
• Answer inbound calls timeously and make required outbound calls.
• Co-ordination of own administration.
• Identifying sales opportunities.
• Maintaining accurate details and statistics of all queries.

Skills

Target driven

Persuasiveness

Resilience/Tenacity

Attention to detail

Speak fluent English/Afrikaans

Self motivated

Team Player

Ability to perform under pressure

Adapt to change

Education

Matric

NQF5 and RE5 qualification

Tertiary qualification an advantage

Tools

PC literacy

email

Word

Excel

Job description

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.

The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.