Director of Client Services

JVR Software; Gauteng; Vor Ort; ZAR 1.200.000 - 2.100.000; Vollzeit

Zusammenfassung

JVR Software seeks a senior marketing leader to build close relationships with heads of schools and executives. You will plan annual campaigns with each business unit, allocate and track budgets, and shape value propositions with sales to win on value, not price.

You will lead an account team, ensure unit ownership and KPIs, and translate plans into briefs with the Agency MD, while keeping projects on schedule and aligned with growth goals.

Qualifikationen

• A degree in marketing, business or a related field.
• 12+ years in marketing with at least 5 years in client service or director-level leadership.
• Experience managing multiple accounts and senior, C-suite stakeholders.
• Strong strategic planning and budgeting skills.
• Experience aligning marketing with sales teams.

Aufgaben

• Build and lead senior relationships with heads of schools and leadership teams.
• Lead annual and campaign planning with each business unit.
• Own the allocation and tracking of marketing budget across the portfolio.
• Collaborate with sales on positioning and value propositions.
• Lead and develop the account team and set briefing/reporting standards.
• Ensure each unit has a named owner, KPIs and OKRs with reviews.
• Turn plans into briefs and priorities with the Agency MD.
• Oversee project management for timelines and status visibility.
• Stand in for the VP Growth on client matters.
• Guide units in appointing senior marketing managers as contacts.

Kenntnisse

Strategic planning

Budgeting

Agency leadership

Sales alignment

Performance metrics

Ausbildung

Degree in marketing or business

Jobbeschreibung

• Build and lead senior relationships with heads of schools, business unit CEOs and their leadership teams.
• Lead annual and campaign planning with each business unit: objectives, audiences, budgets and targets, aligned to intake cycles.
• Own the allocation and tracking of marketing budget across the portfolio, tiered by each unit’s earning potential.
• Work with sales on programme positioning and value propositions, so the business sells on value rather than price.
• Lead and develop the account team, allocate portfolios and set standards for briefing, reporting and client communication.
• Make sure every business unit has a named owner, individual KPIs and OKRs, and regular performance reviews.
• Work with the Agency Managing Director to turn plans into briefs, priorities and delivered work.
• Oversee project management so that timelines, process and status are visible across all accounts.
• Stand in for the VP Growth on client-side matters.
• As accounts grow, guide business units in appointing senior marketing managers as their day-to-day contacts with the agency.

Please note that only shortlisted candidates will be contacted.

Ideal candidate

• A best-in-class expert who leads by example and knows the roles they manage in depth.
• Agency experience and comfort wearing multiple hats are essential.
• Experience in higher education or ed-tech is an advantage.

Requirements

• A degree in marketing, business or a related field. A postgraduate qualification is an advantage.
• 12 years or more in marketing, including at least 5 years in client service or account leadership at director level, ideally in an agency.
• Experience managing multiple accounts and senior, C-suite stakeholders at the same time.
• Strong strategic planning and budgeting skills.
• Performance literacy: comfortable with funnels, acquisition costs and conversion data.
• Experience aligning marketing with sales teams.