Director of Client Services

Manpower Group; Gauteng; Presencial; ZAR 1.200.000 - 2.100.000; Jornada completa

Descripción de la vacante

ManpowerGroup Malta in Gauteng is seeking a senior marketing leader to build and manage relationships with heads of schools and business unit CEOs, guiding strategy and budgets across the portfolio.

You will align marketing with sales, lead an account team, set KPIs, and ensure timely delivery of briefs and campaigns, while mentoring junior marketers.

Formación

• Degree in marketing, business or related field.
• 12+ years in marketing, incl. 5+ years leading client service at director level.
• Experience managing multiple accounts with senior stakeholders.
• Strong strategic planning and budgeting skills.
• Experience aligning marketing with sales teams.

Responsabilidades

• Build and lead senior relationships with heads of schools, business unit CEOs and their leadership teams.
• Lead annual and campaign planning with each business unit: objectives, audiences, budgets and targets, aligned to intake cycles.
• Own the allocation and tracking of marketing budget across the portfolio, tiered by each unit's earning potential.
• Work with sales on programme positioning and value propositions, so the business sells on value rather than price.
• Lead and develop the account team, allocate portfolios and set standards for briefing, reporting and client communication.
• Make sure every business unit has a named owner, individual KPIs and OKRs, and regular performance reviews.
• Work with the Agency Managing Director to turn plans into briefs, priorities and delivered work.
• Oversee project management so that timelines, process and status are visible across all accounts.
• Stand in for the VP Growth on client-side matters.
• As accounts grow, guide business units in appointing senior marketing managers as their day-to-day contacts with the agency.

Conocimientos

Relationship management

Strategic planning

Budgeting

Sales alignment

Agency experience

Leadership

Educación

Marketing degree

Postgraduate qualification (advantage)

Descripción del empleo

Key responsibilities

• Build and lead senior relationships with heads of schools, business unit CEOs and their leadership teams.
• Lead annual and campaign planning with each business unit: objectives, audiences, budgets and targets, aligned to intake cycles.
• Own the allocation and tracking of marketing budget across the portfolio, tiered by each unit's earning potential.
• Work with sales on programme positioning and value propositions, so the business sells on value rather than price.
• Lead and develop the account team, allocate portfolios and set standards for briefing, reporting and client communication.
• Make sure every business unit has a named owner, individual KPIs and OKRs, and regular performance reviews.
• Work with the Agency Managing Director to turn plans into briefs, priorities and delivered work.
• Oversee project management so that timelines, process and status are visible across all accounts.
• Stand in for the VP Growth on client-side matters.
• As accounts grow, guide business units in appointing senior marketing managers as their day-to-day contacts with the agency.

Requirements

• A degree in marketing, business or a related field. A postgraduate qualification is an advantage.
• 12 years or more in marketing, including at least 5 years in client service or account leadership at director level, ideally in an agency.
• Experience managing multiple accounts and senior, C-suite stakeholders at the same time.
• Strong strategic planning and budgeting skills.
• Performance literacy: comfortable with funnels, acquisition costs and conversion data.
• Experience aligning marketing with sales teams.

Ideal candidate

• A best-in-class expert who leads by example and knows the roles they manage in depth.
• Agency experience and comfort wearing multiple hats are essential.
• Experience in higher education or ed-tech is an advantage.

Please note that only shortlisted candidates will be contacted.