Digital Solutions Client Advisor

Nedbank; Sebokeng; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Nedbank is hiring to educate clients on the functionality of self-service digital solutions while addressing their sales and service needs. The role focuses on client engagement, cross-selling, and delivering complete financial solutions in line with Nedbank's policies.

Ideal candidates have 1–2 years in retail or banking client service and a proactive, customer-first mindset with strong product knowledge and service skills.

Qualifications

• Diploma or equivalent.
• FAIS qualification preferred.
• Experience in retail/banking client service and sales is advantageous.

Responsibilities

• Respond to client needs by offering the right service and solution.
• Build client trust by applying expertise and experience to help the client.
• Educate clients on subscribing and servicing their accounts.
• Educate clients on use of self-service channels and digital platforms.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making clients feel welcome and heard.

Skills

Product sales skills

Product Knowledge

Customer service principles

Nedbank policies and procedures

Customer relationship management

Building Customer Loyalty

Building Trusting Relationships

Technology Savvy

Planning and Organizing

Education

Diploma

FAIS Approved Qualification

Job description

Nedbank is hiring to educate clients on the functionality of self-service digital solutions while addressing their sales and service needs. The role focuses on client engagement, cross-selling, and delivering complete financial solutions in line with Nedbank's policies.

Ideal candidates have 1–2 years in retail or banking client service and a proactive, customer-first mindset with strong product knowledge and service skills.