Client Advisor: Digital Solutions & Growth

Nedbank; Johannesburg; On-site; ZAR 180,000 - 270,000; Full time

Job summary

Nedbank, positioned in Johannesburg’s Killarney area, seeks a Client Advisor to educate clients on self-service solutions and address sales and service needs. You will build trust, guide clients through product features, and ensure onboarding in line with Nedbank policy.

Ideal candidates have 1-2 years retail or banking client service experience, strong product knowledge, and a client-first mindset to deliver exceptional service and cross-sell where appropriate.

Qualifications

• Diploma or equivalent NQF level.
• 1-2 years retail/banking client service and sales experience.
• Knowledge of customer relationship management is desirable.

Responsibilities

• Respond to client needs by offering the right service and solution.
• Educate clients on how to subscribe and use Nedbank self-service channels.
• Build client trust by applying expertise and experience to serve the client.
• Onboard clients in line with Nedbank policies and procedures.
• Entrench clients and deliver value through cross-selling and responsive service.

Skills

Product sales skills

Sales Strategies

Product Knowledge

Customer service principles

Nedbank policies and procedures

Customer relationship management

Education

Diploma

Job description

Nedbank, positioned in Johannesburg’s Killarney area, seeks a Client Advisor to educate clients on self-service solutions and address sales and service needs. You will build trust, guide clients through product features, and ensure onboarding in line with Nedbank policy.

Ideal candidates have 1-2 years retail or banking client service experience, strong product knowledge, and a client-first mindset to deliver exceptional service and cross-sell where appropriate.