Client Growth & Digital Solutions Advisor

Nedbank; Kathu; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Nedbank is seeking a client-focused professional in Kathu, Northern Cape, to educate clients on self-service digital solutions while addressing their sales and service needs. You will respond to client inquiries, educate on account subscriptions and services, and drive value through cross-selling, all within Nedbank’s policies.

Your role emphasizes building relationships, delivering timely updates, and maintaining high levels of customer satisfaction while adhering to risk, compliance, and

Qualifications

• Diploma is essential for this role.
• FAIS Approved Qualification is preferred.
• 1-2 years of Retail/Banking Client Service, Sales or Relationship experience is required.

Responsibilities

• Respond to client needs by offering the right service and solution.
• Educate clients on subscribing to and servicing their accounts through self-service digital channels.
• Build client trust through expertise and client-centric service.
• Maintain and grow client relationships by regular updates on progress and actions taken.
• Cross-sell to entrench clients and deliver additional value.
• Ensure compliance with Nedbank policies and regulatory requirements.

Skills

Product sales

Customer service

Relationship management

Technology Savvy

Planning and Organizing

Education

Diploma

Job description

Nedbank is seeking a client-focused professional in Kathu, Northern Cape, to educate clients on self-service digital solutions while addressing their sales and service needs. You will respond to client inquiries, educate on account subscriptions and services, and drive value through cross-selling, all within Nedbank’s policies.

Your role emphasizes building relationships, delivering timely updates, and maintaining high levels of customer satisfaction while adhering to risk, compliance, and