Digital Banking Service Consultant

Cari; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Nedbank is seeking a Service Consultant (Pipeline) in Fleurhof, Roodepoort to educate clients on digital/self-service solutions, process cash transactions and perform first-line device maintenance. You will balance cash, service in-branch transactions and assist with online applications while building strong client relationships.

Ideal candidates have a Diploma and 1–2 years in retail or banking client service, with strong problem-solving skills and knowledge of Nedbank security policies and

Qualifications

• Diploma in a relevant field (NQF level) required.
• Minimum 1–2 years in Retail/Banking client service, cash, tech-savvy, 1st line problem resolution.

Responsibilities

• Address queue flow or digital device concerns.
• Assist clients to download online applications and resolve login issues.
• Assist clients to buy value-added services online or via self-service devices.
• Help clients obtain statements, cards and documentation from self-service zones.
• Build and maintain client relationships by keeping them informed of progress.
• Identify client needs and deliver financial solutions with care.
• Educate clients on how to subscribe and service their accounts online.
• Explain self-service and digital functionality to clients.
• Route client requests for alternative intervention when needed.
• Capture leads for cross-selling and refer to relevant departments.

Skills

Customer service principles

Problem solving skills

Relationship management

Governance, Risk and Controls

Nedbank security policies

Forex product knowledge

Education

Diploma

Job description

Nedbank is seeking a Service Consultant (Pipeline) in Fleurhof, Roodepoort to educate clients on digital/self-service solutions, process cash transactions and perform first-line device maintenance. You will balance cash, service in-branch transactions and assist with online applications while building strong client relationships.

Ideal candidates have a Diploma and 1–2 years in retail or banking client service, with strong problem-solving skills and knowledge of Nedbank security policies and